Windows 10: Some users cannot shutdown/restart Windows 10 Pro

Hi,


We are using Windows 10 Pro version 1903 (Build 18362.476).


Problem : Some 4 of 60 laptop users cannot shutdown/restart the laptop. The screen appears "Shutting down" or "Restarting" forever till they have to hold the power button till off.


- After the investigation on the same laptop, we found that …. local administrator and another domain user who just logs onto that laptop can shutdown/restart the laptop normally but not the owner who has been using that laptop for months.


- We already went to "Check for updates" and installed the latest version 1909 but did not help.


- Turning off the fast start also did not help


Did any of you experience this problem ?


Thank you!

:)

 

Windows 10 pro will not shutdown or restart. Gets stuck

I tried to shutdown and restart my pc but both times they STUCK! I left it for 15 minutes and still had to force shutdown

 

Hard drive/ OS issue

a guy suggested :

• shutdown
• unhooked HDD
• restarted
• yay !!
• reconnected HDD
• restarted
• yay !!

also , try method 3
How do I unlock the drive where Windows 10 is installed? - Windows Report

 

Windows 10 pro will not shutdown or restart. Gets stuck

When you say "force shutdown" you mean you hit the power button?

Try from a CLI:
shutdown.exe /force