Windows 10: Somehow my child family account became an organizer, and his requests for access doesn't...

My child is not able to open a new website and I'm not able to see him as part of my family group. when I logged in to his account, I found out that his account is an Organizer, and if I click the 3 dots to remove his Family group the option is not their due to his child's age. any clue how I can fix this issue? Regards..Nour

:)

 

Unable to remove child account from Family

Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

Just for others who read this in future I had performed the following steps to solve the issue.

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
   
3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
   
4. Click on "Remove consent" button
   
5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.
   

 

Removing child from family account

I cannot seem to remove my child's account from my family account even though I have followed the steps. The message that I get is that the organizer needs to remove the child but I am the organizer. How do I proceed?