Windows 10: Sony WH-1000XM3: driver problem after Windows Update (no stereo driver)

I recently ran a Windows 10 Pro update on my laptop. Since then my Sony WH-1000XM3 headphones don't seem to work correctly.


It seems that before the update I used to have at least 2 audio-devices for the headphones: a stereo device for high quality audio and a "handsfree headset device". After the update they were replaced with the "WH-1000XM3 Hands-Free AG Audio" device:





This device acts as a headset not as a stereo-heaphone set: it only gives mono and low definition sound. So it makes my headphones completely unusable for listening to music.


What I already did:

- removing and reconnecting the device.

- looking for Sony Driver on the web: nothing is to be found.


Can anybody give advice on how to fix this problem?

:)

 

Sony headphones and handsfree WH-CH700N are connected and doesn't play music o work as handsfree

Hi Josep,

Thank you for writing to Microsoft Community Forums.

To troubleshoot the Bluetooth connection issue, I suggest you to try the steps listed below and check if it works for you:

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Bluetooth
  and right click on your Bluetooth driver.
  
• Click on Update Driver
  and choose Browse my computer for driver software.
  
• Choose Let me pick from a list of available device drivers on my
  computer and click on Next.
  
• Choose a different version of driver among the drivers listed there and click on
  Next.
  
• Follow the onscreen instructions to install the driver. Reboot the machine once the driver is installed and check if you’re able to connect the devices.
  

Additional information: Fix Bluetooth problems in Windows 10

If the device is still not available as a playback device after pairing, I suggest you to try the steps listed below and check if it works for you:

• Right click the Volume
  icon on the taskbar and choose Sounds.
  
• Under Playback
  tab, right click on an empty space and select Show Disabled Devices
  and Show Disconnected Devices.
  
• Once the above options are enabled, check if the Bluetooth device is listed. If listed, right click on it and
  Enable the device and Set as Default.
  

Meanwhile, you may also go through the troubleshooting article
by Sony and see if it helps.

Regards,

 

Windows update keeps replacing ALPS Touchpad driver with a Synaptics driver.

Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to uninstall and delete the previous drivers and the latest drivers for the touchpad and install the required version of the driver from Device Manager by following the steps below:

• Press Windows key + X and select Device Manager from the list.
• Expand the Touch pad driver.
• Right click on the driver and click on update/install.
• Select the required version from the on-screen prompts.

And for the problem with the installation of printer drivers, I suggest you to run the Windows Update troubleshooter by following the steps below:

• Type “Troubleshooting” in search box and press Enter.
• Click on “View All” option on top left pane.
• Select “Windows Update” from the list and follow the prompts for troubleshooting.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

Sony WH-CH700N bluetooth headphones don't work in Windows 10

Not when it is a Sony product and not Microsoft product.

You have done everything we would have suggested.

Buy installing drivers etc.

To get stereo settings and not just mono that is a driver software you need.

Microsoft would not make the driver software for a Sony product, do you see what I am saying.

Not trying to be rude or difficult but that setting is from a software driver from a 3rd party product.