Windows 10: Sony wh-1000xm3 Headphones - will not show battery Level in Win 10?

Just got a set of Sony wh-1000xm3 Headphones, which are on the latest firmware. When I pair them to my fully patched Surfacebook 2 running Windows 10 1909, the battery level isnt shown in Windows 10 bluetooth settings. The battery level shows up just fine on my Samsung Galaxy S10 Phone


Can anyone comment if this is a Windows 10 issue? I have a Surface Pen, and the battery level for that device shows up fine in Win10


For reference, the headphones are running bluetooth version 4.2


Surely if Android can successfully query the battery level of the headphones, then Win10 should be able to query the battery level also - given that these are standard services in the bluetooth spec?

:)

 

Sony WH-1000XM3: driver problem after Windows Update (no stereo driver)

I recently ran a Windows 10 Pro update on my laptop. Since then my Sony WH-1000XM3 headphones don't seem to work correctly.

It seems that before the update I used to have at least 2 audio-devices for the headphones: a stereo device for high quality audio and a "handsfree headset device". After the update they were replaced with the "WH-1000XM3 Hands-Free AG Audio" device:





This device acts as a headset not as a stereo-heaphone set: it only gives mono and low definition sound. So it makes my headphones completely unusable for listening to music.

What I already did:

- removing and reconnecting the device.

- looking for Sony Driver on the web: nothing is to be found.

Can anybody give advice on how to fix this problem?

 

Viewing battery level for Bluetooth Headphones

Hello Jerry my name is Bradford and I'm an Independent Advisor for the Microsoft Community and I'll try to help you find the battery level information for your Bluetooth Headphones. I suggest you try the following steps:

1. Open the "Settings app".

2. Open the page "Devices", then go to "Bluetooth & other devices".

3. On the right, find your device in the list under "Mouse, keyboard, & pen".

Please note that you might have to scroll further down if there is a section labeled "Audio" since Bluetooth Headphones are an Audio device.

4. You will see the battery level indicator next to the device name.

If this doesn't help you find the information you need please let me know so that I can provide other options!

 

Headphones will not connect Bluetooth

Hello,

My wireless Bluetooth headphones (Sony WH-1000XM3) will not connect. They are paired and I have tried a number of troubleshooting items to get them connected. When I go under the devices property settings and check or uncheck different Bluetooth services
options the headphones will momentarily state "Connected" but then revert back to Paired only. I have not experienced this issue before the most recent update and my Sony WH-1000XM2 headphones do still connect.

Please advise.

Thank you