Windows 10: Sony WH-1000XM5 will not pair on bluetooth as a headset - it connects as music only

I recently purchased the Sony WH-1000XM5 but when I pair these with my laptop Windows 10 it does not recognize the device has a mic. It is connected as music only. In the sound control panel I see the device listed as a Headset Hands-Free AG Audio but when I try to enable it nothing happens.Thank you for your help!

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Sony WH-1000XM5 - INOPERABLE as a Headset on Windows 11

Hi i accidentally found a simple and strange fix. so for anyone having similar issue, give this a try:

use the audio cable provided by Sony to plug into your laptop, then upon unplugging and using bluetooth/wireless again, it somehow fixes the issue.

my sound output now shows instead of "Headphones (WH-1000XM5)" instead of "Headset (WH-1000XM5 Hands-Free)"

mic input also now has "Headset - WH-1000XM5"

 

Sony WH-1000XM5 - INOPERABLE as a Headset on Windows 11

Windows 11 is riddled with bugs and issues, but the most rent appears to relate to Bluetooth. I have been using my Sony headphones for a few months with *minor* issues (unable to hear any audio using video calls on Microsoft Teams, was able to use Zoom video withy no issues). I recently tried to change the settings of a Zoom call to make the microphone on my headphones the default microphone rather than the build-in mic on my laptop, and everything stopped working.

I can now hear system notifications, youtube videos, etc.., However, Zoom calls, Teams calls, anything where a microphone is used in tandem with the headphone audio, the headphones no longer work - in "System --> Sound--> All Sound Devices, both the Sony microphone and Sony speaker show that they connected and receiving/ transmitting sound, but nothing comes through the headphones.

I have run the "sound" troubleshooter (System --> Sound--> Advanced) and "playing audio" troubleshooters with no results, checked all drivers for updated, disconnected, reconnected, restarted, shut down. No fix.

All three of the following show up in my device manager, but only "WH-1000XM5" shows up in my Bluetooth devices:

• Headphones (WH-1000XM5)
  
• Headset (WH-1000XM5 Hands-Free)
  
• Headset (WH-1000XM5)
  

Specs:

• HP EliteBook x360 1040 G8 Notebook PC
  
• Windows 11, version 22H2
  
• Cumulative Update - 2023-05
  

 

WH-1000XM5 Connected music but no microphone

Hello,

On Windows 10, my wireless bluetooth headset only connects as a music device, and not with microphone (says "Connected music" in the bluetooth menu).

If I go into sound settings there is a microphone/headset device available "WH-1000XM5 Hands-Free AG Audio", but instead the PC connects to the headphones playback-only device "WH-1000XM5 Stereo". Manually disconnecting the headphones and attempting to connect the headset (right click -- connect) does not work - just no response from the PC at all.

If I unpair the device and repair, it connects to the headphones device again. Same if I delete drivers.

If I disable the headphones, bluetooth connects, but I hear nothing at all.

Please let me know if there is any way to get this to connect to the headset playback device rather than defaulting to the headphones.

Thanks for any help

*** moved to from german to english Community ***