Windows 10: Sony WH-XB900N Headphone pairing but not recognised as an audio device

Discus and support Sony WH-XB900N Headphone pairing but not recognised as an audio device in Windows 10 Drivers and Hardware to solve the problem; Hi, My Sony WH-XB900N Headphone are pairing but are not recognised as an audio device. I have the most up to date drivers, but can't see any other... Discussion in 'Windows 10 Drivers and Hardware' started by bigduggs, Jan 9, 2021.

  1. bigduggs Win User

    Sony WH-XB900N Headphone pairing but not recognised as an audio device


    Hi,


    My Sony WH-XB900N Headphone are pairing but are not recognised as an audio device. I have the most up to date drivers, but can't see any other way of making them recognisable as a bluetooth audio device on my laptop.


    All thoughts welcome.

    :)
     
    bigduggs, Jan 9, 2021
    #1
  2. CATTARD Win User

    Sony WH-H910N h.ear headphones not recognised as an Audio Device

    Hi,

    I recently purchased some WH-H910N h.ear bluetooth headphones.

    I would like to connect them to my HP PC running Windows 10. I can pair the headphones, but they are not recognised as an Audio Device. My MDR-XB70BT ear buds are
    recognised as an Audio device, but not my WH-H910N h.ear.Headphones.



    When I pair my WH-H910N h.ear - they are paired under 'Óther Devices' - which is where my phone sits as well. Because they sit here there is no option "connect" to
    them, only the option to 'remove device'

    Can anyone explain why the headphones would not be recognised as Audio?



    You will see that my Sony Bluetooth earbuds appear in both playback & recording, but my new headphones do not.


    Sony WH-XB900N Headphone pairing but not recognised as an audio device 9ef758e5-0c05-4deb-a47b-e16d34ba9ade?upload=true.jpg

    Sony WH-XB900N Headphone pairing but not recognised as an audio device 90a8f84b-7679-4279-94bd-3898f78f7e97?upload=true.jpg

    Sony WH-XB900N Headphone pairing but not recognised as an audio device 30de4200-2737-4836-8d8c-b393a1cd1561?upload=true.jpg

    Sony WH-XB900N Headphone pairing but not recognised as an audio device 4ac5a47d-68fb-492c-80a8-14c5a6f01280?upload=true.jpg


    Many thanks

    Connie
     
    CATTARD, Jan 9, 2021
    #2
  3. CATTARD Win User
    Sony WH-H910N h.ear headphones not recognised as an Audio Device

    Hi Dan,

    Yes Sony is the first place I went to, but nothing there solves my particular issue.

    I am not having problems pairing the headphone, it pairs. My problem is that Windows does not seem to recognise my headphones as an AUDIO DEVICE, it seems to think they are a mobile phone or tablet & pairs them under ÓTHER DEVICES. Because of this I have
    no option to connect them, which means I cannot use them.

    Thanks

    Connie
     
    CATTARD, Jan 9, 2021
    #3
  4. Sony WH-XB900N Headphone pairing but not recognised as an audio device

    Pairing Sony headphones

    Hello, I just bought Sony WH-CH700N headphones and they paired with my HP Pavillion laptop running Windows 10. The problem I'm facing is that they don't play any sound, video, or anything. My PC doesn't recognize
    it as an audio device. When I go to Sound and Playback, they are there but show as disconnected. I tried unpairing them and pairing them again many times, but didn't fix anything. I tried the Troubleshoot on Sound and Bluetooth, but didn't do anything. I tried
    to reset the headphones to factory settings, also nothing. More importantly, they worked with other devices and smartphones. Like I said, the problem seems that the Windows 10 (which up to date) doesn't see them as an audio device (headphones, headset). and
    I got old bluetooth headphones that still work and show as a headphones device.

    Any solution for weird problem?
     
    EduardoSouto, Jan 9, 2021
    #4
Thema:

Sony WH-XB900N Headphone pairing but not recognised as an audio device

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