Windows 10: Sound card not seen in 32 bit upgrade, seen in 64 bit clean install

Discus and support Sound card not seen in 32 bit upgrade, seen in 64 bit clean install in Windows 10 Drivers and Hardware to solve the problem; Hi, after I upgraded from Win 8.1, 1. Ashampoo programs would not find my (Conexant SmartAudio 221) sound card - Ashampoo looking into this... Discussion in 'Windows 10 Drivers and Hardware' started by dalchina, Nov 3, 2015.

  1. dalchina New Member

    Sound card not seen in 32 bit upgrade, seen in 64 bit clean install


    Hi, after I upgraded from Win 8.1,
    1. Ashampoo programs would not find my (Conexant SmartAudio 221) sound card
    - Ashampoo looking into this promising a fix after diagnostics - but for weeks now.
    2. Audacity would not run beyond v 2.03 (which is reported by others on their forum).

    That was 32 bits.

    I tried a clean install, 64 bits, and to my surprise, no problem with Ashampoo progs or Audacity 2.1.1.

    I'll be using my 32 bit installation whilst I slowly configure the 64 bit version for quite a while.

    Other than clean booting, and trying to identify possible conflicts, is there any more specific area I could look at?
    I have quite a lot of multimedia programs installed.
    Thanks.

    :)
     
    dalchina, Nov 3, 2015
    #1

  2. upgrade to 4GB RAM and want to switch to 64 bit version

    You didn't upgrade from Win10 32-bit to Win10 64-bit, you did a clean install of Win10 64-bit. As such, you'll need to do a clean install of Win10 32-bit. Whether you'll be able to do so & activate remains to be seen.
     
    PA Bear - MS MVP, Nov 3, 2015
    #2
  3. fje000 Win User
    Is it possible to switch architecture from 32 to 64?

    I have Win8.1 32 bit. Can I upgrade to win 10 64 bit?

    I know that the free upgrade does not support switching architectures, but answers in this forum go on to say that switching architectures is supported from a custom install when booted from install media. What does this mean exactly?

    I have seen it clarified that the free upgrade is not supported from a clean install ... at first. But after the initial free upgrade install (and activation), then clean install is supported.

    So therefore, after the initial free update install (from win8.1 32 bit to win10 32 bit) and activation, can a clean install be done from win10 32 bit to win10 64bit using install media AND maintain the activation?
     
    fje000, Nov 3, 2015
    #3
  4. Joergi Win User

    Sound card not seen in 32 bit upgrade, seen in 64 bit clean install

    I would try asking Ashampoo, if they made any progress or if they needed more information to help you.

    For the multimedia programs, just try, if they are working or if they are not. Should one program not be working for you, it might also be helpful to google them to see, if they are working for others and if so, how they made them work.
     
    Joergi, Nov 3, 2015
    #4
  5. dalchina New Member
    Hi, thanks, it's been weeks- months- since I raised this with Ashampoo and I ran several diagnostic programs they sent me.
    All other ( and I have a good many) programs have no problems with sound - Aiseesoft to Zoom Player.

    So I'm curious to know what diagnostic action I might take (beside a clean boot) to identify
    - whether sthg is interfering (another driver e.g.)
    - or whether it's a 32 bit issue alone

    Note: I've tried exactly the same installer for one Ashampoo program for 64 bit OS as used originally on Win 8.1 for the 32 bit installation.
     
    dalchina, Nov 3, 2015
    #5
  6. spapakons Win User
    Possible cause: the audio driver was deemed old from Windows Setup and changing it to a generic driver that wasn't 100% compatible caused the issue. That is for the 32-bit upgrade. In 64-bit, there was no driver installed and the one used by Windows just worked. Try updating/reinstalling the audio driver in 32-bit and it should work. Also try to reinstall Ashampoo.
     
    spapakons, Nov 3, 2015
    #6
  7. dalchina New Member
    Hi, thanks, but the driver is exactly the same (v4.58.1 2008) version in both cases. There is no later available driver- Conexant HD Smart Audio 221. (The laptop originally came with Vista).
    Win 10 hasn't done anything clever or unexpected with the sound card driver.
    I've tried uninstalling and reinstalling the Ashampoo software (32 bits) - even a later version. 3 programs affected.

    So I'm left with (in the 32 bit case)
    a. some conflict - it was an upgrade, lots installed
    or
    b. some difference between 32 bit and 64 bit operation
     
    dalchina, Apr 5, 2018
    #7
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Sound card not seen in 32 bit upgrade, seen in 64 bit clean install

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