Windows 10: Sound cuts out randomly

Hello,

Sometimes all my audio cuts out randomly, however my microphone still works. So far going to my sounds, enhancements, and toggling the "disable all enhancements" and applying that fixes it, but it is annoying and I would like for this to just stop occurring altogether.


I am on windows 1803 and my headphones are plugged into an audio interface

:)

 

Sound randomly cuts out.

Hi Infernos,

Thank you for posting your query in Microsoft Community.

I understand your concern, please follow the below steps and check if it helps.

Method 1: Run Hardware and Device Troubleshooter

• 
  Type Troubleshooting in the search bar, click on
  Troubleshooting.
  
• 
  Click on Hardware and Sound, click on
  Hardware and Devices.
  
• 
  Follow the steps from the wizard to run the Troubleshooter.
  

If the issue persist, refer to the below method.

Method 2: Reinstall the Driver.

If the issue still persists, then I would suggest you to reinstall the driver and check. Refer to these steps:

• 
  Press Windows key + X, select
  device manager.
  
• 
  Locate the Audio adapter, right click and select
  properties.
  
• 
  Click on the driver tab and click
  uninstall to uninstall the current driver.
  
• 
  Now, restart the computer and Windows will load the generic audio driver for the computer.
  
• 
  Check if you face the same issue with the Windows generic drivers.
  
• 
  If yes, download and install the latest audio driver.
  
• 
  Now, right click on the audio adapter and select “Scan for hardware changes”.
  

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

 

Sound cuts out when in game and call

Hello Lilium,

We realize the inconvenience you are experiencing with Sound cut's out in between games and calls. We will certainly help you.

• What happens when you only play the game and not use any other application? Does the sound stay?
• Have you installed all pending Windows updates?

For now we suggest you to try the steps from the link below and check if it helps:

Fix sound problems

Let us know the status of the issue. We will be happy to assist you further.

Thank you.

 

Sound randomly cuts out.

Hi,

Thanks for update and response.

We regret the inconvenience caused to you. Let me assist you.

Install all pending updates on the system, restart and check the status of the issue. Further, I suggest you to try the below methods and check if it helps to resolve the issue.

Method 1: Run the Audio Troubleshooter on the system

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to
  Large icons.
• Click on troubleshooting and click on the view all option on the left panel
• Run the playing Audio troubleshooter

Method 2: Install the Audio drivers in compatibility mode

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.