Windows 10: Sound degrades horribly when Hey Cortana is turned on

Discus and support Sound degrades horribly when Hey Cortana is turned on in Cortana to solve the problem; Bought a new Dell G5 15 3590 "budget gaming" laptop. Whenever "Hey cortana" feature is turned on, the sound starts clipping / crackling badly.... Discussion in 'Cortana' started by MikeSafar, Apr 10, 2020.

  1. MikeSafar Win User

    Sound degrades horribly when Hey Cortana is turned on


    Bought a new Dell G5 15 3590 "budget gaming" laptop. Whenever "Hey cortana" feature is turned on, the sound starts clipping / crackling badly. Sounds horrible.


    As of this writing, the laptop is on Windows 10, fully updated, fresh bios, fresh drivers from Dell update procedure.


    Can reproduce the problem at will by turning on, turning off the Hey Cortana feature.

    :)
     
    MikeSafar, Apr 10, 2020
    #1

  2. Hey Cortana and Sound blaster ZX.

    Hi Tom,

    Thank you for posting your query on Microsoft Community.

    To assist you better, I would like to know whether the issue is specific to Cortana.

    I suggest you to try speaking to Cortana slowly and clearly and check if Cortana is able to pick the voice correctly.

    I also suggest you to try the steps below and check if it helps.

    1. Click on Cortana.

    2. Click on Disk like icon.

    3. Click on Settings. Turn on hey Cortana.

    4. Click on learn My Voice.

    5. Follow the instructions.

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Apr 10, 2020
    #2
  3. Peer_Sam Win User
    How to enable Hey Cortana on Android

    Hi Jerry,



    Thank you for writing to Microsoft Community Forums.



    By default, Hey Cortana feature is turned off unless you activate it. Kindly follow the steps below to enable the feature.



    • Launch the Cortana app on your Android device.
    • Click on the Menu.
    • Click on Hey Cortana.
    • Toggle the switch to position On for
      From the Cortana app
      .





    The Hey Cortana feature will not work when the phone is in standby mode, however you can follow the steps mentioned in the article below to enable Cortana on lock screen.



    Getting started with Cortana



    Hope it helps.



    Regards,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Apr 10, 2020
    #3
  4. Sound degrades horribly when Hey Cortana is turned on

    I got no sound microsoft or horrible sound

    Hi Roger,

    Thank you for contacting Microsoft Community.

    In order to help you better, could you please confirm a couple of things.

    • What happens exactly when you try to play the sound?
    • Are you getting any error message?
    • Have you installed all the pending Windows updates?

    I suggest you to follow the below methods and check if it helps.

    Method 1: I suggest you to follow below steps and check.

    Step 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

    • Go to “settings” and click on “update and security”.
    • Under tab “Windows update”, click on the icon “check for updates”.
    • Then once you find the pending updates install it and check.

    Step 2: I suggest you to follow the steps from the below article and check if it helps.

    Fix sound problems

    http://windows.microsoft.com/en-in/windows-10/fix-sound-problems#v1h=tab01

    Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Karthicka_R, Apr 10, 2020
    #4
Thema:

Sound degrades horribly when Hey Cortana is turned on

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