Windows 10: Sound driver issue

Hi - I am using Sony VAIO laptop - Model number VPCEB42FM. My windows 10 was updated couple of weeks ago. after this update my sound drivers didnt update. Pls help to update sound drivers.

:)

 

After installing Windows 10 sound driver is not available in Device Manager and issues with sound.

Hi John,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if sound driver is corrupt.

To assist you better, please provide us the information below:

• When you say that "there is nothing in the device manager for sound gone", is the sound driver available in the Device Manager driver list?
• Are you getting any error message on the computer?

I suggest you to refer to the steps provided in the below Microsoft Help Article and check if it helps.

Fix sound problems:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Please get back to us with an update on issue with sound on Windows 10, we will be happy to help.

Thank you.

 

Sound Issues

Hi Junior,

The change on the sound quality of your device after the recent update can be related to an incompatible driver. As an initial step to resolve your concern, we suggest that you update your driver by following these steps:

• Type Device Manager in the search box.
• Press Enter.
• Click the drop-down arrow for Sound, video and game controllers to view the driver.
• Right-click the installed sound driver and select Properties.
• Click the Driver tab.
• Select Update Driver to update your sound driver.
• If the driver is updated, you can reinstall the existing driver by repeating steps
  1 to 5.
• This time, select Uninstall.
• After uninstalling the driver, restart your device to automatically reinstall the driver.

Let us know should you need further assistance.

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.