Windows 10: sound driver non existent after windows 11 update

hi there, my machine was recently updated to windows 11. the sound was working prior to the update, however, after the update, i noticed there is no driver whatsoever, even after the multiple installations of other drivers. i've downloaded the hp support assistant to identify drivers, however no sound driver was installed with that. any ideas on what i can do so i can have sound again? i am using an hp elitebook 850 g6, windows 11 23h2 thanks

:)

 

Ethernet Driver Non Existant?

Hi all,

I'm doing a re-install of a friends laptop after it came down with some nasty viruses. The only thing that I am having issues with is the ethernet driver. The wireless has installed and is an intel unit. But the LAN driver is Broadcom, and the Acer website & Broadcom Website list a download that contains 3 files:

They are all called b57win32, but they are all different filetypes, one is a system file, the other a 'security catalogue' and the other a setup information file. There's no EXE of any kinda [this is what I want - I have no idea otherwise on how to instal the files?'

I've also tried is using the add new hardware wizard - this has resulted in failure as there is nothing on windows update if I turn the wireless on, and for some reason it doesn't like the driver that I have downloaded. Finally, I've tried right clicking on the Setup Information File and clicking install, and I've had no Joy with that either. I've got to be doing something wrong - Most confused!

Can anyone sort me out with a step-by-step guide of what to do, I feel a bit silly asking - But I haven't used a Windows PC in about 3 years. *Frown

The machine is an Acer Aspire 5633WLMi Laptop with the 1.6 T5500 C2D, and I'm running Windows XP.

Thanks

Edd

 

Sound Issues

Hi Junior,

The change on the sound quality of your device after the recent update can be related to an incompatible driver. As an initial step to resolve your concern, we suggest that you update your driver by following these steps:

• Type Device Manager in the search box.
• Press Enter.
• Click the drop-down arrow for Sound, video and game controllers to view the driver.
• Right-click the installed sound driver and select Properties.
• Click the Driver tab.
• Select Update Driver to update your sound driver.
• If the driver is updated, you can reinstall the existing driver by repeating steps
  1 to 5.
• This time, select Uninstall.
• After uninstalling the driver, restart your device to automatically reinstall the driver.

Let us know should you need further assistance.

 

Windows 10 Sound Problem

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1

Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter.

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2

I suggest you to try updating the Sound drivers check if it works for you.

Follow the steps to update the sound driver:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers’.
  
• Right-click on the Sound device listed and click on ‘Update Driver Software’.
• Select the option to automatically search for the updated driver software.
• Restart the computer after its updated and verify.

Method 3: Uninstall and reinstall the Sound driver

I suggest you to try uninstall the Sound drivers check if it works for you.

Follow the steps to uninstall the Sound drivers:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers.
  
• Right-click on the Audio devices listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and sound drivers.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.