Windows 10: Sound issues, Windows 10

Good day


I get the following message when trying to play music on Windows Media Player:


"Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program or it might not be functioning properly'.


After I close the application, I get a little red cross at the bottom by the speaker icon with the message ''The Audio Service is not running'. If I open the troubleshoot, it just keeps detecting problems but doesn't fix anything.


After that, I get an option to activate audio driver, but still nothing happens and I have no sound on my laptop.


All the drivers etc has been updated to the latest software. What else can I do to fix my sound?







***Modified Title from: Sound Problem***

:)

 

Sound issue swith Windows 10

Hello,

I realize the inconvenience you are experiencing sound issue with Windows 10. I will certainly help you.

I suggest you to follow the steps below and check if it helps:

Step 1: Run the Hardware and Devices troubleshooter
and check.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: I suggest you to try the troubleshooting steps mentioned in the below Microsoft article and check if it helps.

Fix sound problems


Hope it helps. Reply to the post with an updated status of this issue to assist you further.

 

Sound issues with Windows 10.

Hi,

I appreciate if you could answer few questions to narrow down to the issue.

• 
  What is the make and model of the computer?
  
• 
  Did you receive any error message?
  
• 
  Are you facing issues with the sound?
  
• 
  Did you install any third party security application?
  

This issue may arise due to the driver conflicts and as an initial troubleshooting step, I suggest you to refer to the article provided below and check if that helps to resolve the issue.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Windows 10 sound problems.

Hi Roger,

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer these questions to assist you better.

• Have you install all driver updates?
• Do you get any error message?
• In which browser are you facing this issue?
• What is the make and model of your computer?

I suggest you to refer the Microsoft Article below and perform the troubleshooting steps suggested.

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Do let us know if you are able to get Sound with all relevant programs. Thank you.