Windows 10: Sound out of sync while playing videos after motherboard upgrade

Recently I upgraded by motherboard and CPU (and RAM), the old one being an ASRock Z68 Pro3, the new one being an ASUS Prime Z390-P.


Everything went surprisingly well and without any problems... except for one thing. I had been using this PC with the old motherboard for almost 10 years without any sort of video/audio problem, but after the upgrade I quite quickly noticed a very annoying problem: In pretty much all video players (including those that run on the web browser, such as the YouTube player and the Twitch player), the video/audio sync would slowly drift, until they are completely out of sync. When playing some video eg. with Media Player Classic, I measured them getting out of sync by approximately 1 second in 5 minutes of playing the video. However, this seems to depend on what's being played, and with what (for example with YouTube it's extremely inconsistent, with some videos not getting out of sync almost at all, while others get out of sync very quickly).


Curiously, and very strangely, shutting down the PC, which makes Windows go to hibernation, and then starting it up again (which makes Windows restore itself from hibernation) fixes the problem... mostly. In the vast majority of situations the drift is gone, and all video and audio do not drift apart anymore... except that there's still a barely noticeable but annoying difference in sync between them. With Media Player Classic I have measured, at least with some videos, it's about 70 ms. If I put an audio delay of that amount in MPC, then the video and the audio sync perfectly. By default, however, there's that barely-noticeable but still annoying delay. With eg. YouTube videos there's no recourse, as it has no audio/video delay option.


As mentioned, I had used this PC for almost 10 years before the motherboard upgrade, and never had any such problems. They started immediately with the upgrade.


I have tried completely uninstalling both video and audio drivers, and reinstalling them from scratch. It made absolutely no difference.


I'm wondering what the approach here should be. I'm wondering if resetting Windows from the system settings could perhaps fix this.


I must confess I'm not extremely eager to do that. I do understand that resetting Windows will keep all my data, but if I understand correctly, it will uninstall all third-party software, meaning that I will need to re-install everything from scratch, which will be quite an amount of work. And whether it will actually fix the problem is not guaranteed. (If I knew with 100% certainty that it would fix the problem, I would do it in a heartbeat, right at this very second. However, I dread doing so only to find out that it has done absolutely nothing to the problem, and now I have to reinstall every program, while still having the annoying audio sync problem, so the whole process was a completely useless waste of time.)


***Original Title: Upgraded motherboard, now sound gets out of sync***

:)

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Not all Videos Play on Facebook


Upgraded a Windows 7 desktop to Windows 10, now many videos do not play. The screen is green but the sound plays. Any suggestions? It seems to be on Facebook only.

 

Sound not playing on certain videos, part of sound test.

I recently did a clean reinstall of Windows due to a new hard drive. One of the ongoing problems I've had since then is sound not playing on certain videos. This is Windows 10 on a desktop computer, and I'm using the built-in sound from the motherboard.
(I also have an nVidia graphics card which my computer keeps suggesting could play sound, but I do not have the cable to connect the card to speakers.)

I'm trying to troubleshoot with the motherboard sound, though. The sound works with many programs, including some videos - sometimes it will even be intermittent on videos, stopping or starting after a certain point. The main thing I've found in my troubleshooting
is that when I test the sound, when there are supposed to be six notes played three times, the only one I hear is the first time. Also, inspecting web elements suggest it may also have something to do, when dealing with browsers, with HTML5.

I've downloaded codecs, checked I have the latest drivers numerous times, turned off special audio settings and done the best I could at trying to narrow down the problem making sure nothing is muted and. Would anyone being able to help me further?

Thanks in advance.