Windows 10: Sound stopped working on Surface

Discus and support Sound stopped working on Surface in Windows 10 Drivers and Hardware to solve the problem; Hi to all, Sound suddenly stopped working after in-place upgrade on Surface device. I have tried everything that I thought to be of relevance in... Discussion in 'Windows 10 Drivers and Hardware' started by ThomasHelper1, Feb 23, 2021.

  1. Sound stopped working on Surface


    Hi to all,


    Sound suddenly stopped working after in-place upgrade on Surface device.


    I have tried everything that I thought to be of relevance in this case, including:

    • Resetting to defaults using cloud-based install/reset of Windows 10
    • Uninstalling the driver manually from Windows Device Manager and let Windows reinstall it upon restart
    • Download Driver package from Microsoft for this specific Surface device and reinstall


    Absolutely none of these actually works and the most frustrating in all this is Windows Device Manager indicating that the audio device Realtek High Definition Audio is working properly. But clearly isn't.


    Running the troubleshooter says: "Audio services are not responding".


    I'm clueless, any chance there might be some CMD lines. I've tried DISM/Online to no avail... Windows won't find damaged components.


    Kind of worried.


    Thanks!

    :)
     
    ThomasHelper1, Feb 23, 2021
    #1

  2. SURFACE 3 camera and sound not working

    Hi Michael,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with accessing sound and camera on Surface 3 device, do let us know the following to assist you better:

    • Have you made any changes to the operating system prior to this issue?
    • What exactly happens when you try to access camera and sound on your device?

    This issue might have occurred due to corrupted/ missing drivers, I suggest you to try the below and check if it helps.

    Step 1: Run the Hardware and Devices troubleshooter
    and check.

    Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

    1. Press
    Windows key from the keyboard, type Troubleshooting
    and select it.

    2. Click on
    view all option on the upper left corner of Troubleshooting window.

    3. Select the
    Hardware and Device options from the list.

    4. Click
    Next to run the Hardware and Device Troubleshooter.

    Step 2: I suggest you to install all the pending updates after upgrade to Windows 10.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.
    Also, visit the computer manufacturer’s website and install the drivers being found and check if it helps.

    For further assistance, I suggest you to refer to the below Microsoft article and check if it helps.

    Browse topics for Surface 3

    Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.
     
    Deepika Gowda, Feb 23, 2021
    #2
  3. Surface Pro 4 not working properly.

    Hello,

    Thank you for the reply.

    I suggest you follow the steps below to fix issues with audio and check if that helps

    1. Right click on the
      speaker icon which is on the bottom right corner.
    2. Select Sound option
      from the list.
    3. Under Playback tab, Right click on
      speakers\headphones.
    4. Select Advance option.
    5. Under Advance tab, click on
      Restore Defaults.

    If the issue still persists, you can also try the steps from the following article to

    troubleshoot Surface sound and audio accessories
    .

    Hope it helps.

    Sandeep Kumar M

    Microsoft Community - Moderator
     
    Sandeep_KM, Feb 23, 2021
    #3
  4. cadaveca Win User

    Sound stopped working on Surface

    Good surround sound headset

    I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue Sound stopped working on Surface :p
     
    cadaveca, Feb 23, 2021
    #4
Thema:

Sound stopped working on Surface

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