Windows 10: Sound won't turn up or down while airpods are connected.

So I'm trying to listen to Spotify and I connected my air pods but my volume wont go up or down. It stays as one volume and doesn't change. I can move the volume bar with my mouse but it doesn't change pitch its just the same volume the whole time. I don't know how to fix it because when I disconnect my air pods the volume works but when connected it doesn't.

:)

 

AirPods paired but won't connect.

AirPods paired but won' connect, I tried:

-Deleting the drivers and updating them.

-Putting Bluetooth Support Service to Automatic and restarting

-Troubleshooted everything

-Tried every 'connect' button on every window I know such as:

-Sound control panel, Devices and Printers, Bluetooth settings, Action Center (Connect button)

And still doesn't connect

-Scanned for hardware changes

It shows up on my Playback settings as disconnected (AirPods Stereo and AirPods Hands Free AG). Everytime I hit the connect button nothing happens.

 

AirPods paired but won't connect.

Hi,



Thank you for replying.



I would suggest you to refer the steps mentioned below and see if that helps:

1. Press Windows Logo key + X, and select
   Device Manager.
   
2. Expand, Human Interface Devices.
   
3. Look for AirPods Audio/Video Remote Control HID and
   AirPods Hands-Free Call Control HID, right click on each entry and select
   Properties.
   
4. Go to the Power Management Tab, clear the checkbox for
   Allow the computer to turn off this device to save power.
   
5. Also, repeat step 4 for Bluetooth Low Energy GATT compliant HID.
   
6. Click on OK.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

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