Windows 10: Soundblaster X-FI Suround Sound (USB) issue

Since Windows 10 1903 was released, I'm having a problem with my SoundBlaster X-Fi Surround Sound (external USB sound card). I don't think this is the pro version but I downloaded and updated the latest drivers from Creative. What's strange is that the only way I can get Windows to recognize that sound card at all is I have to unplug the USB cable from the sound card unit or the computer (either way) before you turn on your computer (or when Windows restarts), then plug it in. Only then will Windows recognize that sound card. I don't know whether upgrading my sound card/device to the latest X-Fi Surround Sound Pro will even help.


Anyone else have a similar issue?

:)

 

X-fi prelude or Soundlaster X-fi?

Hi guys,

I was looking at getting a sound card for my PC and I decided that I want an X-fi sound card as they appear to be the best (without spending thousands)

Here is the list of sound cards I can get:
http://www.pccasegear.com/category211_1.htm

Just note that I'm in Australia, thus the prices

I have heard from many people that the Auzentech X-Fi prelude is better than the Soundblaster X-Fi cards.... is this true? Would I be better off getting a Prelude or one from the Soundblaster series

Thanks,

 

Sound blaster x-fi mb3

Hi Duncan,

Welcome to Microsoft Community.

I understand your concern. Let me help you to fix the issue.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1.

I suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Hardware and sound under Troubleshoot computer problems.
  
• 
  Click on Hardware and devices under Devices.
  
• 
  Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).
  
• Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
  

If the issue still persist, try the below method.

Method 2.

Step 1.

I suggest you to go to the device manager and uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

If the above methods did not help to fix the issue, try the below method.

Method 3.

I recommend you to go to the computer manufacturer website and download the latest updated sound adapter driver for Windows 10 and install the same. Visit the below link:

Sound Blaster X-Fi MB3


Hope it helps. Keep posting us with the status we will be glad to help you.

 

Soundblaster

I have a soundblaster X-FI Fatality, but even using whatever drivers are available on the creative website, I still am unable to have sound in windows 10.

I do not have Adobe Flash installed.

Any additional suggestions?

thanks

Lew