Windows 10: Speaker/Headphone doesnt separate

how to separate this speaker and headphone on my laptop cuz i just recently reset my pc because it keeps freezing after the reset this is what happen. can you help me how to fix this

:)

 

Speakers and headphones work at the same time

Hi.

Let us isolate your concern by answering these few questions.

• Have you tried connecting your headphones directly to your desktop?
• Does your speaker work normally when connected to your desktop?

You may try the following steps to help resolve your concern:

• Unplug or Disconnect your speaker from the desktop.
• Connect your headphone directly to the desktop.

If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

Let us know how it goes.

 

Volumes for headphones and speakers are separate

Hi,

To assist you better, please answer the below:

1. Are you changing the volume on headphone or from the sound icon in the taskbar of the system?

2. How are you trying to change the speaker volume?

I suggest you to run Hardware and Devices Troubleshooter.

Follow the steps below:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Also try to download and install the latest chipset and Sound drivers from the manufacturer website and install the same.

Hope it helps. Revert to us with the results, will be glad to assist you.

Thank you.

 

No Speakers or Headphones detected

Hi,

This issue may have been caused by a corrupted Audio driver or defective audio port.

To better understand this concern please answer the following questions:

• Are you still able to play music using a built-in speakers?
• Have you tried using other headphones or external speakers?

We also suggest that you run audio troubleshooter by following these steps:

• Type "troubleshooting" on the search box.
• Select Troubleshooting on the result.
• Click View all.
• Choose Playing Audio then follow the instructions.

If you need further assistance, don't hesitate to post back.