Windows 10: Specific bluetooth earphones used to work fine, but now they only connect but there's no...

I am having the exact same problem that this guy explained:

https://support.google.com/chromebook/forum/AAAAmKCdEus8r-IpaeayF8

My headphones worked fine until the other night. They DO connect, but there is 0 audio for anything. I can connect other Bluetooth headphones just fine, it's just these JBL Reflect Mini2 Earphones that aren't working anymore for some reason.

And it's not the headphones, because they work just fine when I connect to my phone.

I've tried everything I could think of and followed any guides I found, but nothing has helped. Updated drivers. Reinstalled drivers. Restarted laptop. Restarted headphones. Restarted Bluetooth services.

I am completely stumped on what happened and how to fix it.

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:)

 

Connecting my Earphones via Bluetooth

I am unable to connect my earphones to my Matebook x pro, I was wondering if it was cause I had already connected them to my own phone, as it wont even appear to the list of devices available for Bluetooth.

 

Bluetooth earphones are suddenly disconnecting when Wi-Fi is on


I have a strange issue that's suddenly developed. I purchased a pair of bluetooth Philips earphones last month and I was able to use them with my Lenovo laptop shortly after with no issues.

The only issue was that I had to keep on removing the device and repairing to connect. The 'Connect' icon in the Action Centre doesn't work. That was a minor issue; however now my earphones are unable to work with the laptop unless I switch off the Wi-Fi adapter. They either take two or three times to pair and when successful, I cannot switch the playback device from my speakers to the Bluetooth stereo earphones until I disable the Wi-Fi.

It's not the earphones themselves as they work with my tablet and phones perfectly fine. I believe it may have something to do with an unscheduled and unwanted update from Windows 10 yesterday. I thought I had turned them off but apparently not because they were almost halfway yesterday.

The other explanation is that there's some inteference from my router as I was trying to upgrade speeds by switching to 5GHz on the router page but since my laptop didn't support that, I gave up and switched back to 2.4.

What could the issue here be?

 

bluetooth earphone connectivity

Hello Nirmal,

It is possible that the issue is caused by corrupted or outdated drivers related to your Bluetooth device. Additional information would help us get the right solution for you. Please answer the following questions below:

• Did you get any error messages when trying to connect your device?
• Did you notice any recent changes on your PC prior to the issue?
• Which build and version of Windows 10 are you running? You can find this information by clicking the
  Start button, type
  About your PC, press Enter, and then scroll down to Windows specifications.

In the meantime, we recommend you to follow the steps outlined in this support article:
Fix Bluetooth problems in Windows 10.


Please update us with results for further assistance.