Windows 10: Spooler/Printer Queue problems

When will Microsoft get around to fixing a print spooller problem that has been around for 15+ years? I have had and I know MANY other people have had a problem with print jobs getting stuck in the print spooler queue. I do know how to manually clear the queue using the cmd prompt. However, this should not be necessary. There is a UI that supposedly let you cancel print jobs. However, this seldom works. The UI just gets stuck indefinitely, and in 90% of the cases just doesn't work. The cmd prompt method is very, very far from easy for the unsophisticated computer user.I have had this p

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My printer keeps saying printer queue is full

Hello Lan,

We realize the inconvenience you are experiencing with printer not working with Windows 10 on your system. We will certainly help you.

Which all troubleshooting steps have you already tried in resolving this issue?

Try the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run Printer troubleshooter and check if it helps.

• Press Windows + X, click on Control Panel, select
  Category and then select Large or Small icons.
• Click on Troubleshooting and click on
  View all in the left pane.
• Select Printer and follow on-screen instructions.

Method 2: I suggest you to check the status of
Print Spooler service and check.

Print Spooler service, spools print service and handles interactions with the printer.
If you turn off this service you won’t be able to print or see your printer.

Steps 1:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Start the service.
• Also, set the Startup type to Automatic.

Step 2: To Manually Clear and Reset Print Spooler Queue

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Stop the service.
• Close the window.

Step 3: Delete the printer files

• Press Windows + E keys, click on This PC in the left pane.
• Double click on C: drive (The drive where operating system is installed).
• Navigate to the folder below, and open the PRINTERS

C:\Windows\system32\spool\PRINTERS

4. Delete all files in the PRINTERS folder until it is empty, then close Windows
Explorer.

Step 4: Start the Print Spooler service
and check.

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Start the service.
• Also, set the Startup type to Automatic.

Also, try the troubleshooting steps mentioned in the Microsoft article and check if it helps.

Fix printer
problems

Reply to the post with an updated status of this issue for further assistance.

Thank you.

 

Unable to access Canon PIXMA MG3620 printer with error: "Printer queue is full" on Windows 10

Hi Wesley,

As you are facing issues with accessing the printer after upgrading to Windows 10 with error: Print queue is full, we will help you with this issue. We appreciate your interest in resolving the issue.

Try the below troubleshooting steps on desktop device and check if it helps.

Step 1: I suggest you to check the status of
Print Spooler service and check.

Print Spooler service, spools print service and handles interactions with the printer.
If you turn off this service you won’t be able to print or see your printer.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Start the service.
• Also, set the Startup type to Automatic.
• Now check if you are able to install the driver.

Step 2: I suggest you to run Printer troubleshooter and check if it helps.

• Press Windows + X, click on Control Panel, select
  Category and then select Large or Small icons.
• Click on Troubleshooting and click on
  View all in the left pane.
• Select Printer and follow on-screen instructions.

Step 3: To Manually Clear and Reset Print Spooler Queue follow:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Stop the service.
• Close the window.

Hope it helps. Reply to the post with an updated status of accessing the printer for further assistance.

Thank you.

 

Printer queue

Hi Al

1

To check if there is a corruption on your Print Queue, try manually clearing the Print Queue

Click your Start Button, then just type cmd

On the resulting list, right-click “Command Prompt” and select “Run as administrator“

Paste the following commands into Command Prompt, one at a time and press Enter after each one:

net stop spooler

del %systemroot%\System32\spool\printers\* /Q

net start spooler

The print queue on your Windows should now be cleared.

Close Command Prompt

2

If that does not resolve the Print Queue behavior, go to the support page for your printer on the manufacturers website, then from there, download and install the recommended drivers and associated software . . .