Windows 10: SSD failed overnight whilst PC was on sleep and it caused some problems. 2. is uncorrelated

Windows now can't detect anything plugged into the back audio ports I'm thinking its a motherboard issue - but I don't know anything.Successfully reinstalled Windows onto spare hard drive on which I did no backups on sooo stupid and got a new SSD. I download Windows onto a USB stick and after multiple reformattings and different partitions, Windows finally starts installing on the SSD. One problem, it doesn't work. I can even select the "Boot from different OS" option with my hard drive unplugged but it just starts going through the Windows installation process again after it goes through

:)

 

Waking PC up from sleep mode causes a reboot

Problem:





I have a small group of Dell Latitude E7470 (Bios Version 1.11.3) laptops that have and sleep mode issue.





When a user closes the top cover of the laptop and puts the machine to sleep all appears normal and the power light begins to pulse. Then, when the user opens the top cover to begin using the laptop
once again the laptop fails to wake up from sleep mode and restarts causing the user to log into the laptop each time. The laptop behaves this way regardless of the way it entered sleep mode, e.g. via the power button or from the start menu.

• The laptop power settings are defined by group policy.
  
• All of the affected laptops are running Windows 10 1809 Enterprise.
  
• The issue does not appear to be a user problem as the issue occurs whether or not a user signs into the laptop.
  
• The bios was updated prior to imaging the laptop in the spring of 2017. v1.11.3
  

Troubleshooting:





The following steps have had limited success.

• Bluetooth on/off. Sometimes if we leave the Bluetooth off the issue goes away, but not always.
  
• Changing what closing top cover does, e.g. change the setting of the top cover to do nothing when closed and then return the setting back to sleep when the top cover closes.
  
• Swapping SSD from one computer to another identical make/model computer and then back. In this step, we move the affected SSD to another laptop and boot the computer. then log in and test sleep mode.
  at this point, the issue is not present. Then, we place the SSD back into it's the original laptop, so far, this has been successful, however, we are still not confident this is a long term fix and we would like to understand why this step would have the
  effect that it does.
  

 

Windows 10 update: start up and sleep issues caused

Dear Vijay,

Thank you for your response: apologies for slow feedback.

Regarding step 1 - doing a restore point : I tried this twice and twice it failed. Now, the date of the update that caused the issue (13/14 September 2019) has disappeared from the history list. Is there a way of finding it, still?

Regarding Step 2- the list of updates installed: the two suggestions above do not seem to appear in the list in the window "Installed Updates".

There are two updates listed for 13 September - Security Update for Adobe Flash Player and Security Update for Microsoft Windows.

Could you advise what I might try next?

Thank you so much.

 

PC Build Steps

1.1 - Ideally put optical in SATA 0, and SSD in SATA 1, this will cause the optical drive to be the default 1st boot option. You can change it manually if not, but I like it this way
2.infinity - yes, that's fine. if it's above 70 +/- 5 degrees, then it may just need a repaste/remount