Windows 10: Start Menu Freeze

Discus and support Start Menu Freeze in Windows 10 BSOD Crashes and Debugging to solve the problem; I have recently upgraded to Windows 10 Pro from Windows 7 Pro. No incompatibilities were reported during that process and W10 worked fine on my... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by PNWPhil, Mar 15, 2019.

  1. PNWPhil Win User

    Start Menu Freeze


    I have recently upgraded to Windows 10 Pro from Windows 7 Pro. No incompatibilities were reported during that process and W10 worked fine on my primary user account.



    Several days after the install, I went to set up my wife's infrequently used second user. I got there fine initially. However, when I shifted back to my primary user account, the Start menu opened immediately on the primary user account with all of the tiles visible. However, none of the tiles responded to mouse commands and when I tried to close the start menu all of the tiles blurred out, the Start menu window became a hazy gray, and the computer froze. After several minutes of trying various keyboard and mouse commands unsuccessfully, the Start menu closes and normal operation is restored. Have now observed this multiple times and it occurs when switching between users going either way.



    I have run SFC, which found no integrity violations.



    The computer is a HP 17" Envy Laptop with a SSD and 16GB of RAM.



    So far this is just an aggravation, but I would like to fix it NOW before it becomes worse. I would prefer not to reinstall all window apps or refresh the system. Anyone else seen this problem, or have any other diagnostic or repair suggestions?

    :)
     
    PNWPhil, Mar 15, 2019
    #1

  2. Windows 10 Start menu is empty

    Hi. Steps 1 and 2 didn't do much but step 3 has restored what looks like the list of original Microsoft apps but no sign of any of the many apps I have installed. And there are no tiles in the start menu. Any suggestions please?
     
    LesGrant42, Mar 15, 2019
    #2
  3. mcrider2 Win User
    Start menu and Cortana not working/freezes?

    I had this issue about two weeks ago ("Critical Error -- Start menu and Cortana aren't working. We'll try to fix it the next time you sign in."). At that time I tried the steps you listed above and it worked but now those steps are no longer working.
    Do you have any other suggestions? I have been having various issues with Windows 10 ever since I converted from Windows 7. But this is the worst problem.

    Thanks
     
    mcrider2, Mar 15, 2019
    #3
  4. Start Menu Freeze

    Start Menu Search

    Hi,

    About your issue regarding the Start menu or Search, in order for us to assist you better. Please answer the question:

    • Were there any recent changes made to your system prior to the issue?

    In the meantime, we suggest you to check this link:
    Troubleshoot problems opening the Start menu or Cortana
    . It contains troubleshooting steps prior to the issue.

    We'll look forward to your response.
     
    Phillip Pio, Mar 15, 2019
    #4
Thema:

Start Menu Freeze

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