Windows 10: Started getting BSOD's when playing games

Windows Version 1909 (OS Build 18363.657)

IRQL_NOT_LESS_OR_EQUAL - intelppm.sys
SYSTEM_SERVICE_EXCEPTION - ntosknrl.exe
KMODE_EXCEPTION_NOT_HANDLED - EhStorClass.sys





Ran Memtest86+ and it passed the 4 passes... so it's not the RAM.

Probably a driver issue.

:)

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.

 

BSOD playing various games


Hello everyone, i would love to get some help whit my problem. As the title say i get different BSOD when i play games like Dragon age or Assassin creed.
Here's a link to a post in tomshardware forum, they suggested me to ask in this site: BSOD when playing games - Windows 10 - Toms Hardware
You can find some information in there, if you need more i will do anything to simplify your job.

 

Getting BSOD while playing games

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort on this. However, in order to get to the root cause of the issue, please reply with the following details:

• What is the make and model of the computer?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit Enter.
  
• Does this issue occur only while playing a game?
  

Usually, Blue Screen error occurs when there is an outdated driver installed or any in compatible hardware connected to the computer. As you have mentioned that all the drivers are updated, I suggest you to refer the troubleshooting steps in the article

Troubleshoot blue screen errors and see if that helps.



If the issue persists, I would request you to share the minidump file with us so that we can analyze it and help you with the appropriate troubleshooting steps. You can locate mini dump file in location:
c:\windows\minidump. Please upload the files in OneDrive and share the OneDrive link.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator