Windows 10: starting magic jigsaw puzzles.

Discus and support starting magic jigsaw puzzles. in Windows 10 Software and Apps to solve the problem; I played magic jigsaw puzzles for years. After the last update of Windows 10 it is inpossible to start magic jigsaw puzzles. I get the message in Dutch... Discussion in 'Windows 10 Software and Apps' started by VakeParijs, Aug 11, 2019.

  1. starting magic jigsaw puzzles.


    I played magic jigsaw puzzles for years. After the last update of Windows 10 it is inpossible to start magic jigsaw puzzles. I get the message in Dutch : Magic jigsaw puzzles is nu niet beschikbaar in uw account. The error code is 0x803F8001. What must I do to play the puzzles again ?

    :)
     
    VakeParijs, Aug 11, 2019
    #1
  2. TheJerri Win User

    Issue with Magic Jigsaw Puzzle

    Hi.

    I have been very happy with Magic Jigsaw Puzzles - until now. The app was downloaded through the Microsoft Store. I believe the app was recently updated as the appearance is different and it does not contain all my puzzle purchases. These were in the
    app prior to the changes. I offered to send the Magic Jigsaw Puzzle folks my record of purchases. I was told that the record of purchases may only be used to restore puzzle packs if the "name" of the puzzle pack is included on the receipt. The name of
    the puzzle pack is not consistently found on the receipts - rather they are listed as puzzle pack 0, 1, 2, or 3.

    The Magic Jigsaw Puzzle folks told me that was not enough to restore my purchases.

    I have purchased/had 36 puzzle pack and spent about $135. Any advice?

    Microsoft: are you able to generate a vendor specific list of payments as well as the "name" of the puzzle pack as opposed to the generic description of puzzle pack 0,1,2,or 3?

    Needless to say - I am very disappointed. When I spoke with the company I asked if they could give me a credit for my expenditure and I would repurchase the puzzle packs I had. This way they would see that the expenditures were made. The company suggested
    I contact Microsoft.

    Is this the place to vent my concern and ask for help solving my issue.

    Thanks.
     
    TheJerri, Aug 11, 2019
    #2
  3. Magic Jigsaw puzzles

    Hi,

    Thank you for posting in Microsoft Community.

    I understand your concern and will assist you to resolve this issue, and suggest you to run App troubleshooter and check .

    a. Type ‘Troubleshooting’ in the search next to start.

    b. Click on ‘View All’ on left side and select Windows store Apps’.

    c. Follow the onscreen instructions

    Further please contact app support site

    Get Magic Jigsaw Puzzles - Microsoft Store

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

    Thank you.
     
    Rajeshwari_Patil, Aug 11, 2019
    #3
  4. starting magic jigsaw puzzles.

    Magic Jigsaw puzzles

    I tried the steps you suggested but still cannot use the program. I have tried other puzzle programs that work but I do not like them. I really miss my Magic puzzles.
     
    SueDarwick, Aug 11, 2019
    #4
Thema:

starting magic jigsaw puzzles.

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