Windows 10: startup menu failure

My startup menu is longer available. I click on the windows icon or hit that key and nothing happens. Consequently, I have lost access to some features and have to go through a bunch of other steps even to open documents. Has anyone else had this problem? I talked to the techno people where I do business and they didn't know the answer. I sometimes wish I had stuck with 8.1 and never downloaded 10!Does anyone have any idea how to fix this? Thanks for any help.

:)

 

Startup Menu Critical Failure

Gentlemen,

I am not a tech person nor am I familiar enough with Win 10 or any other OS to be working technical fixes to these issues. It is a product malfunction created or enabled by Microsoft and Microsoft should make a patch, to correct it and make it available
to all Win 10 users. We, customers that pay the bills and salaries, feel that we are being ignored. Just tell us what Microsoft is doing to correct this and when we can expect a fix and this will be more tolerable. The, try this, try that, does little but
inflame already irritated customers. If the engineers cant fix it, folks like me certainly have little chance of success fixing it. It is time to present facts and fixes, not suggestions.

 

Startup Menu Critical Failure

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience you are facing. I suggest you to try performing a
repair In-place upgrade. A repair In-place upgrade will repair operating system files while preserving your personal files, settings and installed applications. Doing this will allow Windows 10 to pick and install correct Audio
driver during upgrade process, which might fix the issue.

We recommend you to take a Backup of personal and important files to avoid unwanted situations.

How
to: perform a repair upgrade using the Windows 10 ISO file

Note: If you’ve already successful activated Windows 10 on this PC, including if you upgraded by taking advantage of the free upgrade offer you won't need to enter a Windows 10 product key. You can skip the product key
page by selecting the Skip button. Your PC will automatically activate later.

Keep us posted if you require further assistance.

Regards.