Windows 10: Startup repair says "incorrect password" on password that works

Basically title. Every password i input in startup repair is incorrect, even though when i login to microsoft using the same acc it works.

:)

 

Windows Startup password

Is it possible to remove a startup password without being able to log into the system? A friend's laptop just prompt her today for a password that she never enabled. Now, she does have a standard user account password, but that doesn't work for the startup password. She had the computer for about a year now and it has never asked for a startup password until today.

I tried to use Hiren Boot CD to run a diagnostic on the laptop, but it has a bsod. Windows 10 normal boot crashes as well

 

admin password?

You can reset the Admin Password using Windows XP repair; See Here for step by step.

*Toast :toast:

 

Startup repair incorrect password

I hadnt used my laptop for a couple weeks. When i started it today my normal 4 digit passcode did not work and then said to contact an administrator. When I restarted it got stuck at “just a moment” so i restarted 3 times until i got recovery options. I
tried system restore and startup repair BUT the problem is it keeps saying I am entering the wrong password. So i signed into my microsoft account on a different device and got in fine but my laptop keeps saying incorrect password. The last time i used the
laptop it performed updates and shut down. What do I do?