Windows 10: Steelseries Arctis 9x weird problems

Howdy everyone and Happy holidays, Today for Christmas I got a SteelSeries ARctis 9x Wireless gaming headset for Xbox, but it can also be used on pc which was what I was planning to use it on. It's a super nice headset but I've noticed some weird problems with it. To start it has a feature that can pause music, I normally listen to youtube in the background when I'm gaming with my friends. But whenever I pause my youtube video all the audio on my computer Is cut off until I unpause the video. This issue is exclusive to the headset, not the computer. I also re-downloaded all my audio drivers too. The second thing I've encountered is that the headset has 2 Bluetooth entities. Connected to my computer there are "SpeakersSteelSeries Arctis 9x headset stereo" and "Headset earphoneSteelSeries Arctis 9x headset hands-free". From what I can tell the Handsfree one is what I connect to when I use the mic on these headphones, but whenever I use the microphone the audio quality and the microphone quality drop incredibly low and sound awful. I've recently ordered a Microsoft Xbox adapter dongle to help me connect the headphones to my PC in another way other than Bluetooth, But I was curious if anyone else has had similar problems or could help me.

:)

 

SteelSeries Arctis 7 Audio Configuration Issues

I've had a SteelSeries Arctis 7 since July with no issues. Now all of a sudden I cannot get both my audio and mic to work at the same time. In Discord my options for input are Default (no voice) or SteelSeries Arctis 7 Certified (voice works). However,
for output, I have Default (No Audio, Mic Works), Headphones (2-Arctis 7 Game), or SteelSeries Arctis 7 Certified. I can only hear others in voice chat if I set it to 'Headphones' but as soon as I do this, my Mic no longer works regardless of the setting (this
also seems to completely disable my mic across the board). If I put it on the other two settings I get no sound but my mic still works. This problem just suddenly arose with no explanation.

In Windows Sound Settings My output device is set to Headphones (2- Arctis 7 Game) (Headset Earphone 2-Arctis 7 Chat is another option) and my input device is set to Headset Microphone (2-Arctis 7 Chat) which is the only option available. I have made sure
microphone privacy settings are correct, I have the latest firmware, I have ensured nothing is muted or turned off. This problem seems related directly to Discord, which I have also done a complete clean uninstall and reinstall of to no avail. This is incredibly
frustrating and I could use assistance because as it stands right now I can either use the mic or hear other people in VC but not at the same time.

Additionally, it seems like opening any program that uses audio continuously will also disable the mic across the board. For example, I play Final Fantasy XIV online. As soon as the game starts running, my mic will no longer work. But as soon as I no longer
have an active output, the mic will work again.

I have already reached out to SteelSeries and they have replaced the headset in question and this did not resolve the issue. Discord support offered no help. These problems started to present themselves in late December for no explicible reason.

 

SteelSeries Arctis 5

Before settling for Hyper X core, i had tried steelseries arctis 5, it just doesn't have the deep base and clarity compared to Hyper X

 

SteelSeries Arctis Pro + GameDAC

The $250 / €270 Arctis Pro + GameDAC is SteelSeries' new flagship gaming audio system. It consists of an amazing gaming headset based on an improved iteration of the Arctis 3, 5, and 7 and the GameDAC, a high-quality external USB sound card equipped with the ESS Sabre 9018Q2C DAC chip and a host of advanced features, fully usable and configurable without any drivers.

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