Windows 10: Stop code: 0x0000ffff

Discus and support Stop code: 0x0000ffff in Windows 10 Installation and Upgrade to solve the problem; Hi: I have an ASUS laptop of the R541U series with the Windows 10 operating system. The laptop restarts after a blue screen appears with the following... Discussion in 'Windows 10 Installation and Upgrade' started by Felix C.Dominguez LLedo, May 27, 2019.

  1. FELIX C.DOMINGUEZ LLEDO
    Felix C.Dominguez LLedo Win User

    Stop code: 0x0000ffff


    Hi:

    I have an ASUS laptop of the R541U series with the Windows 10 operating system. The laptop restarts after a blue screen appears with the following message:

    Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.

    For more information about this issue and possible fixes, visit https://windows.com/stopcode
    If you calla support person give them this info:

    Stop code: 0x0000ffff

    Please, could you suggest how I can resolve this issue?

    Thanks,

    Felix

    :)
     
    Felix C.Dominguez LLedo, May 27, 2019
    #1
  2. SMITTYCHAT.
    Smittychat. Win User

    Stop Code - apc mismatch

    Hello,

    Follow the steps listed by
    Reymichael Ros
     
    Smittychat., May 27, 2019
    #2
  3. ERIC BER
    Eric Ber Win User
    stop code

    Hi,

    Conflicts with the hardware driver is one of hte possible reasons why you are having a blue screen error with stop code, NTFS.sys. For us to assist you better, kindly answer the following questions:

    • Have you made any changes to your computer prior to this issue?
    • What troubleshooting steps have you done so far?
    • Which Version and OS Build number of Windows 10 is currently installed? To check, press the
      Windows key, type winver, and press the
      Enter       key.
    • Can you provide us the complete stop code message?

    Meanwhile, you can try the troubleshooting steps on this
    link     to resolve blue screen issues.

    We will be looking forward to your response.
     
    Eric Ber, May 27, 2019
    #3
  4. K31THT
    K31tht Win User

    Stop code: 0x0000ffff

    Stop Code VIDEO_TDR_FAILURE - atikmpag.sys

    Thank you for your help.

    • I used DDU to remove drivers
    • I check the HP site for older drivers as you suggested but there are none for Win10. I downloaded Win8 driver but on install it reported it was not compatible
    • I checked the AMD site and have used older driver 15.200.1062.1004 but still get same stop code error (if you need me to send the files please let me know)
    Do you have any further suggestions please?
     
    K31tht, May 27, 2019
    #4
Thema:

Stop code: 0x0000ffff

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