Windows 10: stop code

my computer has had the blue screen twice when i open it up and when i'm in the middle of reading something online..

the code i get is IRQL not less or equal, any ideas what this may be?

:)

 

Stop Code - apc mismatch

Hello,

Follow the steps listed by
Reymichael Ros

 

stop code

Hi,

Conflicts with the hardware driver is one of hte possible reasons why you are having a blue screen error with stop code, NTFS.sys. For us to assist you better, kindly answer the following questions:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Which Version and OS Build number of Windows 10 is currently installed? To check, press the
  Windows key, type winver, and press the
  Enter key.
• Can you provide us the complete stop code message?

Meanwhile, you can try the troubleshooting steps on this
link to resolve blue screen issues.

We will be looking forward to your response.

 

Remove account


I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
   
   Code:

   net user test /del