Windows 10: Stopcode error: RTKVHD64.sys the entry "Sound, Video, Game Controller" is MISSING from the...

The speaker icon on the sys tray says, "No audio output device is installed."


On the SETTINGS page, this message, "No devices found" in the dropdown box for both the microphone and speakers.


When I attempt to load drivers from the Device Manager for Legacy Hardware>Sound, Video, Game Controller > Realtec > the latest driver... the system crashes with the Stopcode error.


What must I do to fix this?

:)

 

Laptop crashes caused by 'rtkvhd64.sys'

Hi Regal,

Thank you for writing to Microsoft Community Forums.

To have a better clarity on this issue and guide you accordingly, kindly help us with the following information:

• What is the make and model of the laptop?
  
• Which build of Windows 10 is installed on the machine?
  
  (Search winver from the Start menu to know the same)
  
• Does the computer boot to the desktop?
  
• Are you aware of any changes that happened on the computer prior to which this issue started to occur?
  

Upon analyzing the crash dump files, seems like the crash is caused by
rtkvhd64.sys. I suggest you to try the methods listed below and check if it works.

Method 1

I suggest you to uninstall the Realtek HD Audio drivers
installed on the machine and let Windows to search for the update and install the updated drivers.

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video and game controllers and locate
  Realtek HD Audio drivers.
  
• Right click on it and choose Uninstall.
  
• Check the box Delete the driver software for my device
  and reboot the machine to see if the issue persists.
  

If the issue persists, try Method 2

Method 2

If letting windows to install the drivers automatically doesn’t resolve the issue, you may install the latest audio drivers from PC manufacturer’s website and see if it resolves the issue.

Meanwhile, you may also want to go through Troubleshoot blue screen errors
and see if it helps.

If the issue persists, revert to us with the latest crash dump file.

Let us know how it goes.

Regards,

 

sound,video and game controller not available in windows 10

Look into following to fix your problem -
https://appuals.com/fix-missing-sound-video-gam...

 

Blue screen error - no audio and mic in sound settings

error file listed as SYSTEM_THREAD_EXCEPTION_NOT_HANDLED RTKVHD64.sys