Windows 10: stopcode VIDEO_DXGKRNL_FATAL_ERROR HELP QUICKLY PLEASE

Hello, help me: stopcode VIDEO_DXGKRNL_FATAL_ERROR

:)

 

Stop code: Video_DXGKRNL_FATAL_ERROR restarting computer





I have a coworker who keeps getting this message and her laptop restarts at seemingly random times. I followed all the steps from www.windows.com/stopcode yet it continues to restart randomly. It is an MSI laptop running Windows 10. I noticed (as in the
image above) that the Stop code is for Video_DXGKRNL_FATAL_ERROR so I both updated the drivers and rolled back video drivers after updating them did not stop this issue. Does anyone have any suggestions?

Moved from: [Windows / Windows 10 / Devices & drivers]

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

Resolving Blue Screen errors in Windows - Microsoft Support

Q: Resolving Blue Screen errors in Windows - Microsoft Support

With the original upgrade to Windows 10 there were no problems running any program or other activity until there was an update to Windows 10 when the "Windows.com/stopcode" problem started. I updated, as suggested, all the conceivable drivers and the problem
still persisted. I set the PC for slow startup and no difference. Some time later for about a month or so the Stopcode issue seemed to go away. Then all of a sudden a "Kmode Extension not handled" problem arose. I again tried to fix the problem as suggested,
and now the Stopcode problem resurfaced.

Not sure how to handle this. all the drivers are updated the PC is in slow startup and what else can I set the PC to to prevent this harassing issue. I would appreciate any help possible.