Windows 10: Storage/Payments

Discus and support Storage/Payments in Windows 10 Installation and Upgrade to solve the problem; I upgraded my subscription, but still cannot get emails. I was also double charged.... Discussion in 'Windows 10 Installation and Upgrade' started by Katie Buckman, Dec 4, 2023.

  1. Storage/Payments


    I upgraded my subscription, but still cannot get emails. I was also double charged.

    :)
     
    Katie Buckman, Dec 4, 2023
    #1

  2. not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options
    and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
     
    Regile Reb, Dec 4, 2023
    #2
  3. not able to add payment option

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing currently.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    • Is this the first time your facing this issue?
    • Did you contact your bank, like the message suggests?
    I suggest you to retype your debit card number without spaces, commas, or other characters that aren't numbers and also verify that the billing address, expiration date, and name listed for your payment option are correct. If you are using a new payment
    option, verify that it has been activated.

    Also suggest you to refer to this link below and check:

    Add or edit your payment method for the Windows Store

    http://windows.microsoft.com/en-us/windows-8/add-edit-payment-method-windows-store

    Please get back to us with a reply so that we can assist you better
     
    Nachappa C K, Dec 4, 2023
    #3
  4. Nikhar_K Win User

    Storage/Payments

    PAYMENT PROBLEM

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to make a payment. I’ll certainly assist you with this.



    However, we would like to know:



    • What happens when you try to make a payment?
    • Do you receive any error message?


    You may want to refer the troubleshooting steps mentioned in the article

    Troubleshoot problems when paying for something from Microsoft Store
    and see if that helps.



    However, we do have a dedicated team for any purchase or refund related queries, let me point you in the right direction. I would suggest you to get in touch with the

    Microsoft Store Support
    team and they will help you with the appropriate details.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Dec 4, 2023
    #4
Thema:

Storage/Payments

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