Windows 10: Strange Cortana Login Issue

Until yesterday I was using v 1909 on my desktop PC and Cortana worked fine with my main MS account I have been using for years. I just upgraded to v2004 and now get the message below when I try to login to Cortana with my usual MS account. Why doesn't this work? I have a backup MS account and Cortana does work with that. I don't have Office 365 but do have Office 2016.




:)

 

Cortana strange behaviours

Hello Gabriel,

We need to do further investigation on your concern so that we can identify why Cortana is not working properly:

• Have you recently made any change/updates prior to this issue?
• Did you try to login to a different user account to check if it is the same?

In the meantime, you can try these steps to isolate the issue:

As an initial recommendation, we suggest that you perform the troubleshooting steps listed in this

article
on how to troubleshoot Cortana issues.

Let us know the outcome.

Regards.

 

Cortana is not replying to any of my questions

Hi Mehul,



Logout and login into Cortana using a Microsoft account and check if the issue is resolved. Follow the steps below to logout and login into Cortana on the computer.



Step 1: To logout of Cortana, follow the steps below:

• Click on Cortana icon located next to Start button on the Task bar.
• Click on Notebook located at the left panel of the Cortana Window.
• Click on About me and select the Microsoft account you are currently logged in into.
• Click on the user account displayed in the window and select Sign out.

Step 2: To sign in into Cortana, follow the steps below:

• Click on Cortana icon located next to Start button on the Task bar.
• Click on Notebook located at the left panel of the Cortana Window.
• Click on About me and login using the Microsoft account credentials.
• Close the window and check if the changes are effective.

Write to us with the status of the above issue for further assistance.
Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Cortana

Hi,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

This issue can occur if some of the system files are not working as expected.

Suggest you to follow the steps from this article to
troubleshoot Cortana on the PC.

Note: Do not go with the ‘Reset PC’ option for now.

Method 1: Follow these steps to disable Cortana:

1. Sign-in to the PC with your Microsoft account.
   
2. In the search box at the bottom, type Disable Cortana.
   
3. Once the suggestions appear in the list, click Cortana & Search settings.
   
4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.
   

Method 2: Follow these steps to check if that helps.

1. Launch Cortana from the search bar on the taskbar.
   
2. Then, from the left pane click the settings button.
   
3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.
   

Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator