Windows 10: Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog

TheFlea · Feb 3, 2020

Hi All, Chris Phillips from NZ here!.. nice to meet everybody and hoping there's some good Surface geeks who can help!

Bought a Surface Pro X as it suits my browsing / Tablet / Productivity needs. Within the first days of owning, started having issues directly relating to loss of Facial Recognition, PIN number de-activation, Loss of Windows Store, all Office products not opening (getting to SPLASH screen and crashing).

Spent the last 2 months with Microsoft USA and the retailer trying to find the issue, but with no luck. The only thing that fix' it is a re install of Windows. Have also re-installed a new image of the base Surface software, as well as Windows.

3 days ago I got a full refund from the retailer after 4 attempts to rectify the issue. As I love the unit (and because the customer service from the retailer was sooooo bad), I went to another retailer and purchased another X of the same spec, hopefully ruling out a hardware issue. Within 2 days of owning the unit, the same issues have again surfaced (no pun intended!).

The issues start when re-starting the unit and also after any Windows update. I've attached the OS Version for reference.

I really want to fix the unit as the only 2 other options are the iPad Pro (Cant replace my laptop) and the Surface Pro 7 (But I really need the LTE connection)...

Happy to answer any questions, and hopefully someone here can succeed where the Windows AND Surface Techs have been unable to.

Cheers and thanks!

Chris

:)

Sumit (Independent Advisor) · Feb 3, 2020

Surface Pro X ARM

Yes, for work needs I suggest going for Surface Laptop 7 or Surface Pro.

However X is going to be a great device in the future when support for ARM64 arrives.

Brink · Feb 3, 2020

Surface Pro X available today

Today, we’re excited to launch what’s next for the 2-1 category – the all new Surface Pro X. When we started on this journey with Surface seven years ago, we created a new category that changed the industry forever. Now, as the world becomes more mobile and more cloud based, we’ve pushed the boundaries again with Surface Pro X to create a product that is at the intersection of mobility, productivity and speed.

What we’ve learned from our customers over the years is, as much as they love the portability, power and versatility of a 2-1, many of them also want that device that’s at the cutting edge of what’s next. This set of customers has new expectations for a modern device – the ability to be connected, productive and creative, with enough pixels and graphics performance for them to do more on the go. A device that lets them be mobile as they go from meeting to meeting to airport to hotel and back home again.

So, we pushed ourselves to evolve what it means to be mobile, powerful, and always connected with no interruption to your flow. The result is an incredibly thin, light, powerful and connected Surface. Hardware and platform innovation coming together to create an amazing experience for our customers.

Something new – custom silicon

Our vision for Surface Pro X was to take a mobile architecture and push the technology to make it a fully functioning powerful PC. To do this we created a piece of custom silicon, designed in partnership with Qualcomm. Surface Pro X is powered by the Microsoft SQ1 processor, creating a device that enables an incredible combination of pixels, performance, thinness, battery life and constant LTE connectivity.

This chip brings Snapdragon mobile DNA and an integrated AI accelerator together with incredible power. While ARM chips normally run in the 2-watt range, we know how important performance is to our customers and wanted to give them the power they need to achieve their goals.

With Microsoft SQ1 we’ve started with a phenomenal 7 watts of power by changing the chip itself, reengineering the tools and architecture for an incredibly fast, powerful experience found nowhere else. We redesigned the GPU and other silicon IP to create a product that’s 3x more performant per watt than Surface Pro 6. This means better battery life, a lighter and thinner product, and unprecedented performance, all while running full Windows, all the Office apps you love, Edge and Chrome.

Get into your flow anytime, anywhere

With the combination of the custom silicon and the amazing engineering and design work that went into the hardware, Surface Pro X is unbelievably light and thin. At 5.3mm thin at its thinnest point and 1.68lbs, it’s portable, versatile and always connected with LTE advanced. So you can work anywhere, anytime, whether you’re in the office, at home, traveling or at a coffee shop.

The display is stunning. With the thinnest bezels of any 2-1 on the market, this display provides a 13” screen in a 12” form factor, the most working space possible on a 13” screen, along with beautiful high contrast and high readability, colors that are vibrant and bright, and 2880×1920 resolution at 267 dpi.

Create intuitively

With the new Surface Pro X Signature Keyboard and Surface Slim Pen, you can create intuitively with typing, pen or touch. One of the things we’ve heard consistently from our customers is that they love using Surface Pen but want to have a way to make sure they can keep it with them, so it doesn’t get lost. With the Surface Pro X Signature Keyboard, the Pen stores securely and automatically recharges so it’s always with you and always charged.

You bring our products to life

Nothing inspires the team more than seeing the amazing things our customers do with our products. Surface Pro X is available in the US and Canada today, and additional markets where Surface is sold in the coming weeks. I can’t wait to see what you create.
Click to expand...

Source: Surface Pro X available today | Microsoft Devices Blog

See also: https://www.microsoft.com/en-us/p/su...x/8VDNRP2M6HHC

Updates: New Surface Pro X Drivers and Firmware for Windows 10 - November 5

Tweet

— Twitter API (@user) View on Twitter
Click to expand...

Tweet

— Twitter API (@user) View on Twitter
Click to expand...

Brink · Feb 3, 2020

New Surface Pro X Drivers and Firmware for Windows 10 - November 5

Improvements and fixes in the update

November 2019 updates

November 5 release

The following updates are available for Surface Pro X devices running Windows 10 May 2019 Update, version 1903 or greater:

[table][tr][td]Windows Update History Name[/td] [td]Device Manager Name[/td] [/tr] [tr][td]Microsoft Corporation – System Hardware Update – 11/05/2019[/td] [td][/td] [/tr] [tr][td][/td] [td]Surface UEFI– Firmware

3.444.140.0 improves system stability.

[/td] [/tr] [tr][td][/td] [td]Surface System Aggregator – Firmware

14.57.139.0 improves battery performance.

[/td] [/tr] [tr][td][/td] [td]Surface Pro X Integration – System devices

20.63.139.0 improves stability when in hibernation.

[/td] [/tr] [tr][td][/td] [td]Microsoft SQ1 Adreno 685 GPU – Display Adapters

26.18.800.0 improves system stability.

[/td] [/tr] [tr][td][/td] [td]Surface Pro X Power Engine Plug-in Device

1.0.0800.0 improves system stability.

[/td] [/tr] [/table]

Known issues and additional information about Surface Pro X

We are listening. Quality is a top priority, and we want to keep you informed about issues impacting customers.

Currently, there are no known issues.

Click to expand...

Source: https://support.microsoft.com/en-us/...update-history

Windows 10: Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog

Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog

Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog

Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog

Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog - Similar Threads - Strange happenings Surface

surface pro x herstellen

surface pro x herstellen

SURFACE PRO X

SURFACE PRO X

SURFACE PRO X

Surface Pro X

ScanSnap with Surface Pro X

surface pro x

Surface Pro X ARM