Windows 10: Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog

Discus and support Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog in Windows 10 Support to solve the problem; Hi All, Chris Phillips from NZ here!.. nice to meet everybody and hoping there's some good Surface geeks who can help! Bought a Surface Pro X as it... Discussion in 'Windows 10 Support' started by TheFlea, Feb 3, 2020.

  1. TheFlea Win User

    Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog


    Hi All, Chris Phillips from NZ here!.. nice to meet everybody and hoping there's some good Surface geeks who can help!

    Bought a Surface Pro X as it suits my browsing / Tablet / Productivity needs. Within the first days of owning, started having issues directly relating to loss of Facial Recognition, PIN number de-activation, Loss of Windows Store, all Office products not opening (getting to SPLASH screen and crashing).

    Spent the last 2 months with Microsoft USA and the retailer trying to find the issue, but with no luck. The only thing that fix' it is a re install of Windows. Have also re-installed a new image of the base Surface software, as well as Windows.

    3 days ago I got a full refund from the retailer after 4 attempts to rectify the issue. As I love the unit (and because the customer service from the retailer was sooooo bad), I went to another retailer and purchased another X of the same spec, hopefully ruling out a hardware issue. Within 2 days of owning the unit, the same issues have again surfaced (no pun intended!).

    The issues start when re-starting the unit and also after any Windows update. I've attached the OS Version for reference.

    I really want to fix the unit as the only 2 other options are the iPad Pro (Cant replace my laptop) and the Surface Pro 7 (But I really need the LTE connection)...

    Happy to answer any questions, and hopefully someone here can succeed where the Windows AND Surface Techs have been unable to.

    Cheers and thanks!

    Chris

    :)
     
    TheFlea, Feb 3, 2020
    #1

  2. Surface Pro X ARM

    Yes, for work needs I suggest going for Surface Laptop 7 or Surface Pro.

    However X is going to be a great device in the future when support for ARM64 arrives.
     
    Sumit (Independent Advisor), Feb 3, 2020
    #2
  3. Brink Win User
    Surface Pro X available today

    Source: Surface Pro X available today | Microsoft Devices Blog

    See also: https://www.microsoft.com/en-us/p/su...x/8VDNRP2M6HHC

    Updates: New Surface Pro X Drivers and Firmware for Windows 10 - November 5

     
    Brink, Feb 3, 2020
    #3
  4. Brink Win User

    Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog

    New Surface Pro X Drivers and Firmware for Windows 10 - November 5

    Source: https://support.microsoft.com/en-us/...update-history
     
    Brink, Feb 3, 2020
    #4
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Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog

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