Windows 10: Strange login session after security info change

Hello,30 days ago I requested to add my phone number to my Microsoft account. A few hours ago I got an email saying my security info was updated. That's great. But, I went into my Microsoft account trough my browser and checked my recent login activity and saw a successful login from Phoenix, AZ saying they changed my security info. This login happened around the same time I got the email saying my info was successfully changed. I don't live in the US so a login from Arizona is strange. Under session activity it says: Security info replacement completed. I have already clicked the log out ever

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How to change password for login without verifying security info?.

Hi Samuwella,

Sorry for the loss, not to worry we will try our best to assist you with the issue you are facing with Windows 10 account security.

Lets follow the below steps to fix the issue with Windows 10.

1. We Suggest you to refer to the below article on "Get back into your Microsoft account if it's been compromised".
How to recover a hacked or compromised Microsoft account - Microsoft Support

2. Also refer to the below article on "How do I replace my security info"?
Microsoft account security info & verification codes - Microsoft Support

3. Two-step verification helps protect you by making it more difficult for someone else to sign in to your Microsoft account. It uses two different forms of identity: your password, and a contact method (also known as security
info). Even if someone else finds your password, they'll be stopped if they don't have access to your security info.

Refer the steps in the link :

How to use two-step verification with your Microsoft account - Microsoft Support

Keep us informed with the above information for better assistance.

 

User account info lost after changing login email






I recently changed my main Microsoft account login email and after doing so, all my 10 machines no longer show my name on the login screen (shows my email address twice) or in the Start menu (only shows the email address) and as you can see in the above screenshot, permissions no longer show as my login and email address.

Things I've done so far to try and correct it:

1. Change my account to local login, then back to my Microsoft login, which temporarily corrected it, but then after a few restarts, the info gets lost again
2. Manually added my name in Computer Management > System Tools > Local Users and Groups > Users... this fixed it, but again, only until a restart

Has anyone else experienced something like this and no of a way to correct it (and make it stick)?