Windows 10: Strange webcam issue.

I've tried searching around for this to no avail. The built in webcam to my laptop does not work when the camera app is opened on its screen, but as soon as I move the camera app window to my external monitor, it begins to work. It does not work when external screen is disconnected. Any ideas? Thanks!

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:)

 

webcam issue

Hi,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

The information which you have provided is not enough for us to determine the issue. Please provide us more information.

• What exact error message do you receive while using Webcam?
• Does this issue persist while using specific app/program or does it persist with all app using Webcam?

Method 1:

I suggest you to run the Hardware and Devices
troubleshooter and check if it helps.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Method 2:

If issue persist, I suggest you to try installing Webcam drivers in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check
if that helps.

• Download the Webcam drivers from the manufacturer’s website.

• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Hope this information is helpful. Do reply if you need further assistance, we will be happy to help you.

Thank you.

 

Issues with Webcam

Thank you. I did come across the HP site you've provided and tried some of the remedies offered. I tried the suggestions to reinstall the webcam software and the one that spoke about the WebCam not being listed under imaging devices in Device manager.

 

Webcam not work at all, Code 43, Could no migrate bla bla, tried 2 webcam, same issue

Hi Guillaume,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

The issue you are facing could be due to the Webcam driver is being outdated. Let’s try simple steps and check if this helps.
I suggest you to update the webcam driver manually and check if it helps. Follow the below steps.

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for Imaging devices and expand it.
  
• 
  Right click on the device driver and click on
  update.
  

If the issue still persist I would recommend you to go to the webcam manufacturer website and download the latest updated driver and install the same.

Getting started - HD Pro Webcam C920

For the error code 10, follow the above steps and try updating the controller device driver and check.

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.