Windows 10: Streaming Netflix or Amazon Prime showing only a green screen

Discus and support Streaming Netflix or Amazon Prime showing only a green screen in Windows 10 Drivers and Hardware to solve the problem; On Netflix or Amazon Video I can see previews, but when I make a selection I hear the soundtrack but cannot see the picture...only get a green screen.... Discussion in 'Windows 10 Drivers and Hardware' started by CarlaErb, May 19, 2019.

  1. CarlaErb Win User

    Streaming Netflix or Amazon Prime showing only a green screen


    On Netflix or Amazon Video I can see previews, but when I make a selection I hear the soundtrack but cannot see the picture...only get a green screen. How to fix this?

    :)
     
    CarlaErb, May 19, 2019
    #1

  2. Netflix & Amazon Prime freeze during playback on Chrome & Edge even reboot not necessary fix Windows 10

    We have been streaming Netflix and Amazon Prime in Chrome with no problems for many months on a Dell XPS tower running Windows 10.

    Recently, while we are watching Netflix it will simply freeze.

    NOT INTERNET

    Internet access is still available (we can close the Chrome browser AND RELOAD Netflix and click on the show and it will freeze just before starting to stream)

    NOT BROWSER

    We can switch to Edge and load Netflix and same problem of loading up the Netflix site but freezing on screen when we click on a show (so not a browser issue)

    NOT NETFLIX OR PRIME OR ISP OR ROUTER/MODEM

    The problem also happens with Amazon Prime (so not a Netflix issue)

    We can also imediately stream Netflix or Prime using another device (ipad or iphone) so it’s not our ISP, Netflix or Prime, or router/modem

    REBOOT DOESN’T ALWAYS FIX

    We can reboot the machine and it may or may not help.

    What are other candidates for a common point of failure?

    Microsoft phone support did not listen to us and blamed the WIFI and Netflix. Those people really have very little technical knowledge or skills and yet will insist on the phone that they are experts. Terribly frustrating to speak with them.
     
    DavidWPrice, May 19, 2019
    #2
  3. miss ange Win User
    netflix

    I upgraded to windows 10 and can no longer stream Netflix or amazon prime. Any suggestions?
     
    miss ange, May 19, 2019
    #3
  4. Streaming Netflix or Amazon Prime showing only a green screen

    I recently upgraded to Windows 10 and now my Netflix and Amazon Prime movies do not work for me.

    Hi Jewels,



    Thank you for posting your query in Microsoft Community.

    I understand that you are in a frustrating situation because Netflix and Amazon Prime movies are not working on Windows 10.

    I'd certainly help you, to resolve the issue.

    This issue could occur due to improper installation of Silverlight, corrupt or incompatible graphic card and due to any third party antivirus installed on your system.

    Please answer these queries below, for a better understanding of your issue:
    • Do you receive any error code or error message?
    • Have you installed any third party antivirus on your system?
    • How do you access Netflix and Amazon Prime movies ? ( web browser or app)
    You can also watch Netflix movies and Amazon Prime movies using the Xbox App.

    Please refer to the suggestions of Vanessa Sohtun, replied on September 2, 2015, to fix your issue with Netflix movies and Amazon Prime movies.

    Netflix

    Please feel free to contact us, if you face any issues with Windows.



    Thank you.
     
    AntonyJose, May 19, 2019
    #4
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Streaming Netflix or Amazon Prime showing only a green screen

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