Windows 10: Streaming Videos Skip

I've noticed lately that YouTube and Amazon videos skip or hesitate and will sometimes crash the computer. I have to wait a few minutes to restart when that happens otherwise it'll just shut down again. I've got a HP 6735b laptop with Windows 10

:)

 

Video streaming

Hi Ray,

The outdated or corrupted driver could cause this issue with your computer. We would like to know more about the issue by answering the following questions below:

• Have you tried
  updating your drivers?
• Have you tried another video streaming link?
• How many applications running on your computer while playing video or watching live streaming?

We also suggest that you follow the steps provided on this link:
https://support.microsoft.com/en-us/help/4002019/windows-10-improve-pc-performance.

We look forward to your response to our queries.

 

video streaming

Hi,

We appreciate your time responding back to us and being patient to get this issue resolved. With how you describe your concern, you're watching YouTube videos over the internet. Streaming videos will store a lot of cache and cookies in your browser's memory.
We suggest that you clear the cache and cookies of your browser. Kindly follow these steps to clear cache and cookies:

• Open Internet Explorer.
• Press Ctrl + Shift + Del to open the
  Delete Browsing History window.
• Mark all of the checkboxes (optional).
• Click Delete and close Internet Explorer.

After clearing the cache and cookies, check if the issue is fixed.

Let us know how it goes and we'll assist you further if needed.

 

Video streaming failed with unsupported video type error

Hi,
I was able to resolve the issue by disabling all hardware enhancements for Conexant Smartaudio HD. Here are the steps I took to resolve it, in case someone else runs into the same frustrating problem as I did: Right click on the speaker icon on the lower right hand corner -> Playback Devices -> Disable all hardware enhancements -> OK -> Reboot. That's it!