Windows 10: Stuck at sign-in screen

Discus and support Stuck at sign-in screen in Windows 10 Support to solve the problem; Hi, I've had a problem where Windows was booting up fine sometimes, but other times it couldn't find the desktop settings, and I couldn't open any... Discussion in 'Windows 10 Support' started by Wildwests, Nov 29, 2015.

  1. Wildwests Win User

    Stuck at sign-in screen


    Hi,

    I've had a problem where Windows was booting up fine sometimes, but other times it couldn't find the desktop settings, and I couldn't open any files (even though I could browse the hard drive) and there was no Start menu.

    I've been trying various things to fix this, one of which was to set up a new user account. I followed instructions to open Powershell and I typed "net user TestUser password /add". It said it was successful.

    Now I cannot even get into Windows. At the sign-in screen there are no users available at all (I just have the nice picture of blue window). I have tried shift-Restart to get to the troubleshooting options, but this doesn't work, it just restarts the PC and I get back to the same sign-in screen.

    I don't have a boot disk.

    Can anyone advise of any way I can fix this? At least get back into Windows so I can carry on working on my other problems...!

    Thanks,
    Andrew

    :)
     
    Wildwests, Nov 29, 2015
    #1
  2. DaveM121 Win User

    My PC is stuck at sign-in screen

    Sure, TheKIHA, if you have your product key for Windows 7, you can do that - the product key should be on a sticker on the case of your device

    You can download the Windows 7 ISO at the link below:

    https://www.microsoft.com/en-us/software-downlo...
     
    DaveM121, Nov 29, 2015
    #2
  3. TheKIHA Win User
    My PC is stuck at sign-in screen

    Actually, it worked, i got into the setup, but how do i change the boot order?
     
    TheKIHA, Nov 29, 2015
    #3
  4. philc43 Win User

    Stuck at sign-in screen

    It looks like you have tried quite a number of ways to get your PC started. I'm surprised the shift - Restart did not get you to the Advanced Start-up screen and allow you to troubleshoot. That suggests there are several corrupted files.

    If you look at the following tutorial check out option 6 and see if a hard reboot 2-3 times gets you to Advanced Repair Options.
     
    philc43, Nov 30, 2015
    #4
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Stuck at sign-in screen

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