Windows 10: Stuck before login screen

Hello-

I have a Lenovo thinkpad A485 laptop. Yesterday it froze and wouldn't respond to ctrl-alt-dlt so I hard restarted it with the power button. When it turned back on, it went through the Lenovo screen like normal, but instead of loading the login screen, it loads a blank screen with the date and time. If I click on the screen, the date/time goes away and I get 3 small icons (wifi, accessibility, and power) down on the bottom right. From here, I can hit the windows key + i to make my profile picture appear. A spinny loading symbol appears underneath it (where the login box should be), but it just spins for awhile and then eventually goes back to the original date/time screen . I've read through some of the help posts from users with a similar problem. People have suggested:

-shift + restart (this makes my computer freeze)

-restart or power off/on + f8 (either freezes or just brings me to the same stuck screen)

-hard restart, either 3x or repeatedly (same stuck screen)

-sleep (computer goes to sleep but can only be awakened via hard restart)

The only other thing I can do is hit enter to interrupt normal start-up during the Lenovo screen. I then get a menu with several different options including "run hardware diagnostics" (it passed all the tests it ran) and "enter the BIOS setup utility", which gives me many menus and sub-menus that I don't understand. The end goal of most of the earlier help posts was to enter safe mode (via the methods that didn't work for me). Can I enter safe mode through the menus I can access? How do I fix this?

Thanks for your help!

:)

 

Windows 10 Stuck at login screen


As said in the title, my windows 10 is stuck at the login screen

Couldn't Hold shift and Restart because for some reason i don't have the shutdown button

It's nearly impossible to interact with the login screen, mouse moves but things don't get highlighted and no matter what you write it hever shows up.

Any suggestions? Thanks in advance.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Lock vs Login screen screenshot


Hi Josey -

Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!