Windows 10: Stuck on blue screen after attempting to restore

I tried to restore my laptop to a previous date because I got a virus on it. After that a blue screen that said "please wait while your Windows files and settings are being restored. System restore is restoring the registry..." The laptop has been stuck on that screen for 2 hours and nothing has happened. If anyone has experience with this issue please respond quickly. Any and all answers would be appreciated. Thank you!

:)

 

Stuck in Windows 10 Upgrade

My computer seems to be stuck in a Windows 10 failed upgrade loop. I was running fine on a beta version of Windows 10, and then I came downstairs one morning to see it repeatedly booting, attempting to repair, then rebooting. The steps I've taken to diagnose are:

• Attempting to boot off a USB drive (with all drives disabled in BIOS) - this fails at the point of the blue windows screen
  
• Attempting to boot the machine itself and getting into "repair/safe mode" using F7
  
• Looking at the BIOS for obvious failures (e.g. RAM that should be there is missing) - nothing obvious is wrong.
  

I am fairly certain the build version was 9926. For many months, the system would attempt to upgrade, and then say "it failed" for some reason and roll back.

Suggestions for next steps?

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue Screen Of Death - Why does this one happen?

Hi,

A blue screen error or stop error usually means that the computer encountered some corruption. For us to isolate the issue, we need additional information:

• Did you perform any changes prior to the issue?
• Is the computer still able to go to the login screen or is it already stuck on the blue screen?

In the meantime, we suggest checking and following the steps on this article:
Troubleshoot blue screen errors. It has information on why you've encounter this issue and it provide appropriate
steps on how to fix it. Kindly choose the option based on when you've received the error.

We'll wait for your response.