Windows 10: stuck on blue screen and computer will not restart automatically

hi,

i have a dell inspiron 2330 AIO and it gets stuck on a blue screen.

it gets to 100% but will not restart automatically.

the error massage is: "Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. 100% complete"` but as i mentioned - it will not restart. only hard reset.

here is a link to my dump files:


https://drive.google.com/file/d/1iDejEzPRc5fc4_WlAEW86GpvBszF2vxP/view?usp=sharing



i will appriciate any help i can get.

:)

 

blue screen or automatic computer restart

Lately I am experiencing blue screen or automatic computer restart.

When I ran Windows Update troubleshooting, it says "potential windows database error detected.

 

Automatic Restart

We appreciate your response. We suggest that you turn on the automatic restart using command prompt. However, you need to access the
Startup settings. On some Windows 10 computer, pressing
F11 once a computer boots up will bring the System Recovery menu. We suggest that you check if it's the same on your computer. Here are the steps on how to do so:

• Turn on your computer, then press F11 simultaneously.
• If a blue screen with Choose an option shows up, click on
  Troubleshoot.
• Look for Advanced options, then click on Command Prompt.
• On the command prompt, type this in "wmic RecoverOS set AutoReboot = True".
• Once done, click the "X" at the top right of the screen.

Restart your computer and see if the issue persists.

We would appreciate it if you'd provide a screenshot of the command prompt.

We're looking forward to your feedback.

 

Computer Freezes Then Blue Screen

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the make and model of your device?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.