Windows 10: Stuck on old Windows build - Update to newer fails

Discus and support Stuck on old Windows build - Update to newer fails in Windows 10 Installation and Upgrade to solve the problem; I'm stuck on Build 18932. And I think Windows restarts randomly because this is too old? Can this be correct? When I open Windows Update, it will say... Discussion in 'Windows 10 Installation and Upgrade' started by wimow, Jan 8, 2020.

  1. wimow Win User

    Stuck on old Windows build - Update to newer fails


    I'm stuck on Build 18932. And I think Windows restarts randomly because this is too old? Can this be correct?

    1. When I open Windows Update, it will say 19536 is a available
    2. It downloads it, and starts to install
    3. When my computer restarts, it will start updating
    4. But after only a minute or two, the PC will restart again
    5. Now it will say "Undoing changes made to your computer"
    6. Windows boots normally again, still at old version, and not a single mention that anything failed.
    7. Checking for updates again - GO TO 1.....



    Things I already tried:

    • Downloaded the update tool. "Just says thanks for updating to the latest version" and exit is only option
    • Downloaded Media Creation tool - it will not let me choose to keep files and settings, forcing a complete reformat, which is not an option.
    • Deleted the SoftwareDistribution folder
    • Started in Safe mode, but apparently you can't update in safe mode.


    Why are there no error messages, or log files saying why it fails?


    Here is a log I managed to compile, but I can't find anything useful: https://pastebin.com/1Xju06CE

    :)
     
    wimow, Jan 8, 2020
    #1
  2. jds21 Win User

    Windows Updates failed to instal

    I just did step one and they have just all installed.... thank you so much.... it was quite frustrating having that update window pop up every 5 minutes and failing to instal every time

    Thanks mate
     
    jds21, Jan 8, 2020
    #2
  3. user33331 Win User
    Win10: windows update stuck at never ending loop ?

    When in win10:
    • Update&security -> Windows update -> Finding update... .... .... ....
    Planning to download the latest Win10.ISO (vers.1803) and manually update:
    - Then wait that my ordered new SSD arrives and clone the old HDD to it.
     
    user33331, Jan 8, 2020
    #3
  4. AsRock Win User

    Stuck on old Windows build - Update to newer fails

    Windows Updates failed to instal

    I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

    Step 1 Register DLL files.

    =================

    By trying this step, we can check if the update engines are working properly.



    1. Close all instances of Internet Explorer.

    2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



    Note: There is a space between regsvr32 and atl.dll



    3. Similarly, one by one, register the files listed below:



    Regsvr32 msxml3.dll

    Regsvr32 wuapi.dll

    Regsvr32 wuaueng.dll

    Regsvr32 wuaueng1.dll

    Regsvr32 wups2.dll

    Regsvr32 wucltui.dll

    Regsvr32 wups.dll

    Regsvr32 wuweb.dll

    Regsvr32 qmgr.dll

    Regsvr32 qmgrprxy.dll

    Regsvr32 jscript.dll



    Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



    If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



    Step 2 Verify the relevant Windows Update services.

    =========================================

    1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

    2. Double click the service "Automatic Updates".

    3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

    4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

    5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

    6. Then please click the button "Start" under "Service Status" to start the service.

    7. Please repeat the above steps with the other services:



    Background Intelligent Transfer Service

    Event Log

    Remote Procedure Call (RPC)



    Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



    If it still does not help, let's proceed to step 3.



    Step 3 Reload the Update temporary folders.

    ===================================

    One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



    1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net stop WuAuServ



    2. Click Start, Run, type: %windir% and press Enter.

    3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

    4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net start WuAuServ



    Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.
     
    AsRock, Jan 8, 2020
    #4
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Stuck on old Windows build - Update to newer fails

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