Windows 10: Stuck on welcome screen after latest update, can't log in

I don't know if this is the right section to ask this in, but my machine refuses to let me log in now -- because it won't even show the the prompt. This also means I can't look up my actual specs, so what I have is of a computer that should be the same as mine. A couple nights ago, it wanted to update. I gave it the okay and told it to shut down afterwards. I wish I knew which update it was, but I can't tell you, because now I have exactly zero access to the entire computer. I booted it up the next afternoon, and it came up like normal. It shows the time, the date, and a wifi symbol. Clicking should bring up the login prompt, yes? Well, now it doesn't. It doesn't bring up anything. It acts like it's transitioning, but then it snaps right back. - Booting in any safe mode setting results in a black screen with a cursor. The cursor responds to movement, but nothing else. - Using a restore point from before the update didn't work. - It refused to uninstall any updates. (I may be dumb for using the restore point first. But I was just following someone's instructions!) - Ctrl-alt-delete didn't work. - Yes, I tried turning it off and on again. I'm at a loss. I'd rather not have to wipe the machine over its own update failing. I mean frankly, that just isn't fair.

:)

 

windows update stuck at installation screen and cannot get to desktop

Hi Sue,

To understand the issue better, I would like to ask some questions:

• Is the computer stuck in the Installing updates screen?
• For how long is the computer stuck in the screen?
• When was the computer last updated?
• Is the screen showing any percentage of installation?

Sometimes the installation might take a long time to install if the update is of large size. So, I suggest you to wait for sometime and check if the system boots to the desktop. If it is taking a longer time, then perform a Power Drain by following the steps
provided below:

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.

 

Black Screen after Log on


Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad

 

i update bios then black screen ???? pls help me 980ti

@smoka Great you fixed it and would be interesting to know how you did it. Care to list the basic steps you took to do it so that it can help others stuck in the same situation?