Windows 10: STUCK on white spinning start up dots

Discus and support STUCK on white spinning start up dots in Windows 10 Support to solve the problem; A few days ago my laptop (Asus X552C) started playing up, for example whenever I pressed 'sleep' it would shut down anyway. Next, the laptop... Discussion in 'Windows 10 Support' started by EllieM, Oct 27, 2016.

  1. EllieM Win User

    STUCK on white spinning start up dots


    A few days ago my laptop (Asus X552C) started playing up, for example whenever I pressed 'sleep' it would shut down anyway.
    Next, the laptop completely froze; Spotify tried to reinstall, chrome wouldn't load and was stuck on the blue spinning circle etc.
    Therefore I had to hold the power button down in order to shut the laptop down however now, when I press the power button I can't get past the white spinning dots at the bottom of the screen.
    I am able to get into safe mode however troubleshooting has not as of yet been able to pick up anything and resetting came back as not possible.
    Also when I try and scan the device with Windows defender it shuts down after about 2 hours of scanning.

    If anybody knows how to deal with this, please help!!
    Thank you.

    :)
     
    EllieM, Oct 27, 2016
    #1

  2. anyone have same problem

    Stuck in black screen with white dot circle still spinning which is going on for hours.
     
    lewisshaw1, Oct 27, 2016
    #2
  3. Login from lock screen stuck on circular rotating dots

    The following happens intermittently:

    • I'm working and use the Windows+L key combination to lock my screen to leave for a period (can be short or long).
    • I return and use Ctrl+Alt+Del to log back in.
    • I get a blue screen with a small circle of spinning dots, which goes on indefinitely.
    • I have to hard boot my laptop by holding down the power button for about 10 seconds.
    This started happening only after I upgraded from Windows 7 to Windows 10 Anniversary Edition. This appears to be a common problem with Windows 10:


    I've tried most of the suggestions from these an other sources, but nothing has solved this issue -- which is very disruptive to productivity and seems to be specific to Windows 10. Please reply with only real solutions.
     
    teancum144, Oct 27, 2016
    #3
  4. dalchina New Member

    STUCK on white spinning start up dots

    Hello, as we don't know what cause this we can only guess. I understand you can only boot to Safe Mode. That precludes an in-place upgrade repair install. This may take several steps to try to solve, or in the end mean you have to do a clean install.

    Can you advise:
    a. Is system restore on- do you have any usable restore points? (Don't try to use them yet).
    b. Have you created any disk or system images which could be used to quickly restore your PC to a previously working state?
    Sadly some people only discover how valuable these can be when things have gone badly wrong. We frequently and strongly recommend their routine use.

    Let's try something relatively easy first. Try a clean boot to normal mode. Here's how (just use the first section).
    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums
    Try booting normally and advise the outcome.

    This will probably not help, but it's something worth trying that is easily reversible.

    Please also post a screenshot of your update history like this:

    STUCK on white spinning start up dots [​IMG]

    Look at the date of the most recent update. Does it correspond with when your problems started?
     
    dalchina, Oct 27, 2016
    #4
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STUCK on white spinning start up dots

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