Windows 10: Stuck then Blue Screen Error for ROG Zephyrus G14

Discus and support Stuck then Blue Screen Error for ROG Zephyrus G14 in Windows 10 Software and Apps to solve the problem; My system is getting stuck almost everyday after some work. I hard restart it then it can work fine later for that day. Sometimes if I don't restart,... Discussion in 'Windows 10 Software and Apps' started by ahmadvaceem, Mar 30, 2022.

  1. Stuck then Blue Screen Error for ROG Zephyrus G14


    My system is getting stuck almost everyday after some work. I hard restart it then it can work fine later for that day. Sometimes if I don't restart, it goes to blue screen error and restarted itself. I think it's happening after I put my system to sleep then use it again. I'm using Asus ROG Zephyrus G14. dump files and NFO file is shared in the link below. https://1drv.ms/u/s!Au5mfW0NqsRqqjTKs1UPM7h7V8bg?e=xuZgID

    :)
     
    ahmadvaceem, Mar 30, 2022
    #1

  2. Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.

    I just bought Asus ROG Zephyrus g14. I could use fingerprint scanner when I first setup my laptop. But after some updates, I can't use Windows hello fingerprint sign on. It is not detecting the hardware. Though I installed Goodix driver, it's still showing
    same error.

    Thanks,

    Abhishek


    Stuck then Blue Screen Error for ROG Zephyrus G14 79bd2eaa-398c-4581-868b-b239cdc1d986?upload=true.png

    Stuck then Blue Screen Error for ROG Zephyrus G14 1f092ffc-504d-4e7a-a74d-f58127585295?upload=true.png

    Stuck then Blue Screen Error for ROG Zephyrus G14 2007645a-d0cc-44a5-b57a-d80007082b21?upload=true.png
     
    abdasgupta, Mar 30, 2022
    #2
  3. Brink Win User
    CES 2020: ASUS unveils Zephyrus G14 and Ryzen TUF Gaming laptop

    Source: CES 2020: ASUS unveils Zephyrus G14 and Ryzen-powered TUF Gaming laptops | Windows Experience Blog


     
    Brink, Mar 30, 2022
    #3
  4. JUI
    jui Win User

    Stuck then Blue Screen Error for ROG Zephyrus G14

    Zephyrus G14 BSOD / log inside / critical process die

    I have got this laptop (Zephyrus G14 GA401II) for almost two weeks now and I have been getting the blue screen of death many times.

    There are 3 scenarios I found when the BSOD occurs.
    1. After long close-lid sleep and the ASUS ROG logo comes up.
    2. After long shut down and the ASUS ROG logo comes up.
    There is also one time when the BSOD occurs, my screen turns black for the entire time and then after the restart, the screen turns back on normally.

    I don't get the BSOD every time I wake the computer up from sleep or power it up, even if I let the laptop sleeps for a couple of hours or shut down overnight. I don't know if it's a matter of luck or not. There is not once I get the BSOD during normal using. I think If I don't get BSOD after logging in for a couple of minutes, the machine will run fine for the entire use of that day because there is not once the BSOD occurs during gaming or normal usage.

    Things I have done so far:
    - Ran -/SFC scannow
    - Update all drivers / Windows update (If I don't miss any)
    - Remove Third parties Antivirus
    - Ran SSD bad sectors check
    - Ran Windows Memory Diagnostic

    I also used WinDBG to check the image name and It's mostly ntkrnlmp.exe and ntdll.dll once
    Process name I found during bug check is: svchost.exe (2 times), csrss.exe (2 times), services.exe
    I don't know if that helps.

    Here is the log file from the V.2 collector program.
    Attachment 308916Attachment 308916

    Thanks!

    P.S. My BSOD error is CRITICAL_PROCESS_DIED
     
Thema:

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