Windows 10: Stuck updates and black screen

Discus and support Stuck updates and black screen in Windows 10 Installation and Upgrade to solve the problem; Hi community While trying to install feature update to 1903 In my windows 10 enterprise build 10240 pc during updating the screen goes black . Even... Discussion in 'Windows 10 Installation and Upgrade' started by ABHIJITDILIP, Apr 7, 2020.

  1. Stuck updates and black screen


    Hi community

    While trying to install feature update to 1903 In my windows 10 enterprise build 10240 pc during updating the screen goes black . Even after waiting for hrs still doesn't shows anything and CPU doesn't respond as when i click caps lock the light doesn't get on.


    Due to such waiting after 4 hrs i forced my pc to shutdown and after the startup the updates started loading from 87% and after a few moment it gets stuck at 89% and loading icon stops and gets stuck and when I force shutdown pc it shows undoing changes made to your computer and update doesn't installs


    Pls help

    :)
     
    ABHIJITDILIP, Apr 7, 2020
    #1
  2. Hendry Win User

    Windows 10 stuck at black screen


    hi, i tried upgrading my windows 7, but failed 5 times.
    step 1 on copying files are 100%
    step 2 installing features n updates are 100%
    step 3 FAILED, it stuck on black screen and freeze, nothing i can do besides force restart and its restored to my windows 7 back.

    any idea how to solve this? it's always stuck at 75% step 2 and when go to step 3 is freeze ( 5 times in row, i'm thinking give up or buy new laptop with windows 10*Biggrin*Biggrin*Biggrin)

    p.s i'm currently downloading ISO file to blank DVD hopefully it's worksStuck updates and black screen :)
     
    Hendry, Apr 7, 2020
    #2
  3. Black Screen after update

    Hi,

    Thank you for posting in Community, we understand your concern and we will try pour best to help you resolve the issue.

    I would suggest that you perform the steps mentioned below and check if you are able to access the desktop.

    Method 1:

    Step 1: Perform Power Drain and check if you are able to access your desktop screen.

    • Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
    • Press and hold the Power button for 30sec.
    • Plug the charger/power cord and restart system.

    Step 2: If you can access the desktop check if your system is functioning as normal. Also check which update got installed in your system, by opening Control Panel and then opening Programs and Features.

    Method 2: Inaccessible Desktop.

    If you are unable to access the desktop screen and you are stuck on the
    Black Screen,
    then I would suggest that you refer to the article
    Troubleshoot black screen problems provided in the link below and check if you are able to resolve the issue.

    http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

    Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.
     
    Vanessa Sohtun, Apr 7, 2020
    #3
  4. qubit Win User

    Stuck updates and black screen

    i update bios then black screen ???? pls help me 980ti

    @smoka Great you fixed it and would be interesting to know how you did it. Care to list the basic steps you took to do it so that it can help others stuck in the same situation?
     
    qubit, Apr 7, 2020
    #4
Thema:

Stuck updates and black screen

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