Windows 10: sudden crash in windows 10. now bluescreenning and stop code loop.

hi my name is Edward Ive tried talking to Microsoft support about this and after 4 hours they advised that I make a post.Ive built this pc myself and it has been running perfectly for about 4 weeks and then this happened. So what happenedI was playing No Man Sky and suddenly blue screen of death Stop code error 0xc000021a. My pc restarted and was slow loading but it started working again, as soon as I opened an application it crashed again with the same stop code.What I have triedI have tried getting to the recovery screen but with little success, from there I have tried cmd commands like sf

:)

 

Crash after it sits for a while


What kind of a crash do you mean?

• Freeze crash
• Bluescreen crash
• Sudden shutdown/restart crash

Only with the bluescreen crash a dump is created.

 

Bluescreen Crashes in Windows 10

There are a few things that I notice with these errors, they are nearly all hardware 0x124 errors which are difficult to troubleshoot because there is so little information.

Most of them occur when the Norton Security process is running so a first step would be to uninstall Norton and just use Windows Defender while we are troubleshooting.

There was one different BSOD error: 0x18 Reference by Pointer
Probably caused by : BHDrvx64.sys ( BHDrvx64+114761 )

You need to update or rollback your Symantec Heuristics Driver. Maybe this is part of the Norton install so it may be removed anyway.

Check if there has been any improvement and if not then you will need to work through your hardware:



STOP 0x124 Troubleshooting [/i] Read carefully before proceeding.



Warning

If you're overclocking your system, revert back to stock clocks now.





Note Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test




ONE [/i] CPU TEST
*Arrow Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums



Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.




TWO [/i] RAM TEST
*Arrow Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.




THREE [/i] HDD TEST


Note Please run HDTune first, in the order posted!
*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

*Arrow Run chkdsk




FOUR [/i] GPU TEST
*Arrow Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums



Note Run Furmark for around 30 minutes.


Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.


Report back on all the tests as you do them - take your time - there is no need to get them all done immediately.

 

all games crash!

ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.