Windows 10: Sudden Shutdowns

I started using my aunt's laptop recently and it shuts down whenever I use it- be it playing a game called League of Legends or simply using the browser. It thought it might be a case of over heating but it shuts down despite being cool to the touch. I took a look at the device manager and found a description in the events under the disk drives category saying, "Device not migrated". I pressed the 'View all events button and found out that it occurred even before. This is the first administrative event that i found: 'Error 11/14/2019 9:05:38 PM Kernel-EventTracing2 Session' with a description Session "SceSetup" failed to start with the following error: 0xC0000035. I also found some critical levels saying, "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."


Here is the systems information:

OS Name Microsoft Windows 10 Home Single Language

Version 10.0.18362 Build 18362

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name DESKTOP-F90U331

System Manufacturer Acer

System Model Aspire E5-575G

System Type x64-based PC

System SKU Aspire E5-575G_1094_1.23

Processor IntelR CoreTM i3-6006U CPU @ 2.00GHz, 2000 Mhz, 2 Cores, 4 Logical Processors

BIOS Version/Date Insyde Corp. V1.23, 1/16/2017

SMBIOS Version 3.0

Embedded Controller Version 2.20

BIOS Mode UEFI

BaseBoard Manufacturer Acer

BaseBoard Product Ironman_SK

BaseBoard Version V1.23

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "10.0.18362.752"

User Name DESKTOP-F90U331\Acer

Time Zone Malay Peninsula Standard Time

Installed Physical Memory RAM 4.00 GB

Total Physical Memory 3.88 GB

Available Physical Memory 1.50 GB

Total Virtual Memory 6.25 GB

Available Virtual Memory 3.72 GB

Page File Space 2.38 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes



I hope you guys can help me fix this problem. Thank you.

:)

 

PC is Suffering Unexpected Shutdowns

Most important detail to me would be whether these shutdowns are sudden, in which case it's likely a short or PSU issue (capacitor aging maybe?) or graceful windows style shutdowns, which suggests software interference.

It could also be overheating components if it's a sudden shutdown. What are your thermals like?

 

Sudden Shutdown in windows 10

Thank you all for your responses.

It seems that problem has been resolved. but it's very early to say.

Troubleshoots I have done are mentioned below,

First step:

• Upgrade Bios from manufacturer site.

Second step:

• Shutdown the computer.
• Unplug AC adapter.
• Disassemble the computer in order to access to the battery.
• Disconnect the battery connector from the motherboard slot.
• Clean it properly by compressed air lookout for fragile parts as well.
  
• Wait for 15 minutes at minimum.
• Connect the battery connector to the motherboard slot.
• Reassemble.
• Plug in AC adapter.
• Let the computer load the battery at full capacity.

I will update about performance and this issue.

 

Sudden-no-explanation system shutdown???

update...

Here's a little update...
Since 3 hour back i haven't had any problems with my PC regarding sudden shutdowns, so i can almost positively say that it had something to do with the monitoring software and its accessing the sensors...