Windows 10: Surface 2 headphones Stutter when connecting Arc Mouse

Discus and support Surface 2 headphones Stutter when connecting Arc Mouse in Windows 10 Drivers and Hardware to solve the problem; Hi Everyone. I just recently bought the Surface headphones 2, but i'm having an issue. If I have my arc mouse connected the music stutters on the... Discussion in 'Windows 10 Drivers and Hardware' started by Mariano Tello, Oct 18, 2020 at 5:47 PM.

  1. Surface 2 headphones Stutter when connecting Arc Mouse


    Hi Everyone.


    I just recently bought the Surface headphones 2, but i'm having an issue. If I have my arc mouse connected the music stutters on the headphones.

    It gets normal when I turn off the mouse.


    Anyone having the same issues?


    Oh, also, when i use de Suface Audio App i cannto habilitate the office 365 audio integration. It shows LE Suface Headphones Connection Failed.


    I have a Surface Pro 6 with Windows 10.

    :)
     
    Mariano Tello, Oct 18, 2020 at 5:47 PM
    #1

  2. Arc Bluetooth mouse not working properly with Surface 3

    Experienced same issue, disconnecting Arc Mouse then reconnect worked fine, but not mouse interaction.

    Below steps worked for me:

    • Remove all Bluetooth connected devices, including Surface Type Cover and Surface Pen.
    • Disconnected the Surface Type Cover then reconnect. It will reinstall tand connect the device.
    • Then Add Bluetooth devices including Surface Pen and last but not least Arc Bluetooth Mouse.

    Everything works fine again.
     
    Wim van Wieren, Oct 18, 2020 at 6:03 PM
    #2
  3. Iverology Win User
    Surface Arc Mouse (2017) Stopped Working

    Hello Melchizedek,

    My current build is Windows 10 Version 1703 (OS Build 15063.483).
    I tried all the troubleshooting you suggested below and although it indicates that my Surface Arc Mouse is “Connected” it still does not work.

    Thanks,

    Iver
     
  4. Surface 2 headphones Stutter when connecting Arc Mouse

    Surface Arc Mouse (2017) Stopped Working

    Hello Iver,

    For us to better assist you, confirm which build is currently installed on your device. To check, follow the steps below:

    • Press Windows key + R, then type in winver.
    • Click OK.

    Furthermore, we recommend performing the suggested workarounds on this
    article
    on how to troubleshoot performance issue with Surface Mouse and Microsoft Surface Arc Mouse. Also, try to download the
    Arc Touch Bluetooth Mouse
    app from the Windows Store to help you configure the device easily.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Oct 18, 2020 at 6:03 PM
    #4
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Surface 2 headphones Stutter when connecting Arc Mouse

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