Windows 10: Surface 3 unable to load Windows 10

My Surface 3 is stuck in a loop where it is unable to load. The primary error is a kernel mode trap but there has also been the page fault in a non paged area. I have tried a USB restore and USB ISO and with both, the computer reads USB drive for about 10 seconds per the lights on the USB stick and then a circle of dots spins. After about 5 seconds, the computer restarts.


I appreciate the help.

:)

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

SURFACE 3 camera and sound not working

Hi Michael,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing sound and camera on Surface 3 device, do let us know the following to assist you better:

• Have you made any changes to the operating system prior to this issue?
• What exactly happens when you try to access camera and sound on your device?

This issue might have occurred due to corrupted/ missing drivers, I suggest you to try the below and check if it helps.

Step 1: Run the Hardware and Devices troubleshooter
and check.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

1. Press
Windows key from the keyboard, type Troubleshooting
and select it.

2. Click on
view all option on the upper left corner of Troubleshooting window.

3. Select the
Hardware and Device options from the list.

4. Click
Next to run the Hardware and Device Troubleshooter.

Step 2: I suggest you to install all the pending updates after upgrade to Windows 10.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.
  

Also, visit the computer manufacturer’s website and install the drivers being found and check if it helps.

For further assistance, I suggest you to refer to the below Microsoft article and check if it helps.

Browse topics for Surface 3

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.

 

Boot Surface Laptop to USB - no Volume button

Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials